ADDITIONAL INFORMATION

Job Number25131747
Job CategoryHousekeeping & Laundry
LocationThe St. Regis London, 37 Conduit Street Mayfair, London, United Kingdom, United Kingdom, W15 2YF
ScheduleFull Time
Located Remotely?N
Position Type Management

THE OPPORTUNITY:

We are seeking a Head Butler to lead this iconic program and shape the guest journey from pre-arrival to departure. This is a rare opportunity to join a pre-opening team and establish a new benchmark for luxury service in one of the world’s most prestigious locations.
As Head Butler, you will serve as the face of our Butler Program, leading a team of luxury ambassadors who deliver high-touch, personalized, and anticipatory service. You will oversee all aspects of butler operations, ensuring seamless coordination across departments and an uncompromising guest experience.

• Lead daily Butler operations, including pre-arrival planning, in-stay service, and departure experiences
• Personally manage VIP guests, building rapport and anticipating needs with discretion and elegance
• Maintain privacy and confidentiality for high-profile guests
• Conduct daily briefings, set team goals, and ensure consistent communication
• Collaborate with Front Office, Housekeeping, Food & Beverage and other departments to deliver seamless service
• Mentor and train Butler team members to uphold St. Regis standards
• Manage departmental budgets, staffing, and scheduling to meet financial and operational goals
• Support recruitment, onboarding, and performance development of the Butler team