Job ID: 21454
Location: Singapore, SG
Area of interest: Retail Banking
Job type: Regular Employee
Work style: Hybrid Working
Opening date: 29 Aug 2025
JOB SUMMARY
- We are seeking an accomplished and visionary professional to join our team as the Head, Engagement Journeys & Experience Delivery for our Wealth & Retail Banking. The role is responsible for leading the vision, strategy and execution of Client Engagement Journeys and uplifting experiences across digital assets (Mobile & Web). It will require the selected candidate to create simple, personalized, and delightful experiences underpinning innovative features across rewards / loyalty programmes, client financial health, beyond banking propositions, gamification and insights driven growth strategies.
- The role will require in-depth understanding of client behaviours, designing initiatives to enhance engagement and in return deliver sustainable growth across existing clients. The role requires close collaboration with Design, Digital Sales, Product, Segment, Marketing and Analytics teams to maximise engagement. Success in the role to be gauged in material uplift in client engagement, retention, and growth in client relationship with the bank.
DIGITAL EXPERIENCE (MOBILE & WEB) UPLIFT
- Lead the reimagination of mobile experience, introducing new age cutting edge features and functionalities that drive user engagement and repeat login.
- Design intuitive, client-centric mobile experience to meet the evolving needs of clients and enhance daily usage.
- Identify and integrate advanced technologies such new design patterns, AI and gamification to deliver a seamless, modern mobile app experience.
- Partner with technology, design, digital and Analytics teams to develop a roadmap for continuous app improvements.
ABOUT STANDARD CHARTERED
We’re an international bank, nimble enough to act, big enough for impact. For more than 170 years, we’ve worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you’re looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can’t wait to see the talents you can bring us.
Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you’ll see how we value difference and advocate inclusion.
Together we:
- Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
- Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
- Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term
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