HEAD CONCIERGE – BE THE FIRST SMILE, THE LASTING IMPRESSION

Sofitel Noosa Pacific Resort, part of the Accor group, is gearing up for an exciting Q4 2025 relaunch following a multi‑million‑dollar transformation that will set a bold new benchmark for luxury on the Sunshine Coast. From reimagined guest rooms to striking public spaces and Noosa’s hottest new dining and drinking destination, every detail is crafted to impress.
Join the most dynamic, sought‑after workplace in Noosa - where ambition meets opportunity and every day celebrates the best of coastal living.
Join us for Noosa’s next chapter.
Job Description
As Head Concierge, you’ll be the welcoming face of Sofitel – setting the tone from the moment the guests arrive. Lead a high-energy team, curate unforgettable local experiences, and deliver five-star moments with effortless flair.

Guest Experience & VIP Service

• Be the go-to contact for VIPs, long-term residents, and high-profile guests.
• Coordinate amenities, transport, and special requests with warmth and precision.
• Curate bespoke Noosa experiences through strong vendor relationships and local expertise.

Team Leadership & Culture

• Lead, train, and mentor the concierge team to deliver seamless, discreet service.
• Manage rosters, performance, and team development while fostering a culture of excellence.
• Drive upselling and guest engagement through proactive service and promotional initiatives.

Operations & Administration

• Oversee reporting, budgeting, and cost control to meet financial goals.
• Ensure compliance with WHS, safety and service protocols across all touchpoints.

Qualifications

Please refer the Job description for details