Head Concierge - Elysium Noosa at Accor

Noosa Heads, Queensland, Australia -

Full Time

Start Date

Immediate

Expiry Date

02 Mar, 26

Salary

0.0

Posted On

02 Dec, 25

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Leadership, Guest Service, Local Area Knowledge, Team Management, Budgeting, Cost Control, WHS Compliance, OPERA PMS, Microsoft Office, Upselling, Mentoring, Communication, Flexibility, Manual Handling, First Aid, RSA

Industry

Hospitality

Description

Company Description Head Concierge – Be the First Smile, the Lasting Impression Welcome to Elysium Noosa Resort an elegant retreat in the heart of one of Australia’s most iconic coastal destinations. Following an extensive enhancement program, we have reimagined every guest touchpoint, from Cibaria Noosa and Bar Capri on Hastings Street to our rooms and suites. Our transformation establishes a new standard of luxury on the Sunshine Coast. Our team creates guest moments that feel both effortless and deeply personal. Each interaction is shaped by care, where intuitive gestures, thoughtful detail, and delightful surprises elevate every stay. Join us as we commence this new chapter. Job Description As Head Concierge, you’ll be the welcoming face of Elysium Noosa – setting the tone from the moment the guests arrive. Lead a high-energy team, curate unforgettable local experiences, and deliver five-star moments with effortless flair. Guest Experience & VIP Service Be the go-to contact for VIPs, long-term residents, and high-profile guests. Coordinate amenities, transport, and special requests with warmth and precision. Curate bespoke Noosa experiences through strong vendor relationships and local expertise. Team Leadership & Culture Lead, train, and mentor the concierge team to deliver seamless, discreet service. Manage rosters, performance, and team development while fostering a culture of excellence. Drive upselling and guest engagement through proactive service and promotional initiatives. Operations & Administration Oversee reporting, budgeting, and cost control to meet financial goals. Ensure compliance with WHS, safety and service protocols across all touchpoints. Qualifications What you bring Proven leadership in luxury hotel Concierge or Front Office role. Impeccable grooming, guest service standards, and local area knowledge. Proficient in OPERA PMS and Microsoft Office Full Australian working rights (PR or Citizen) Holds a valid Driver’s License, RSA, and current First Aid/CPR certification. Physically capable of manual handling (up to 23kg) and standing for extended periods. Flexible availability across a rotating roster, including weekends and public holidays. Les Clefs d’Or membership (or actively pursuing) • Hospitality of tourism qualification (preferred) Second language skills (preferred) Additional Information What we offer 30% off food & beverage at Accor properties worldwide Generous Accommodation discounts at 4,500+ Accor properties across 110 countries. Professional Development via Accor hotels academy Career mobility across Accor’s global brands A commitment to diversity, inclusion, and promoting diverse talent.

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Responsibilities

As Head Concierge, you will lead a high-energy team to create unforgettable local experiences and deliver five-star service. You will be the primary contact for VIPs and oversee the concierge team's performance and development.