Head Concierge - ME Lisbon

at  Melia Hotels International

“THE WORLD IS YOURS WITH MELIÁ”

Joining Meliá is to embark on a journey without borders because the possibilities of growing and training here are endless. It is knowing that the world is yours and that you can work in many countries. And all with the feeling that you are part of a big family.
It means knowing that you have started one of the most exciting journeys of your life, a journey in which inspiration will always accompany you.
Do you dare to be the owner of your professional career in an inspiring world?
Job Mission: The Head Concierge, as an expert prescriber and true ambassador of the destination, is responsible for the department and defines, develops and implements the destination experiences for customers, always providing them with unique and personalised services and products.

• Supervise and coordinate all Conciergerie operations
• Manage the Concierge team, ensuring that they efficiently comply with the department’s daily operational processes, always ensuring the customer experience, customising their stay, anticipating their needs and exceeding their expectations
• Define, develop and implement the destination experiences strategy, offering customers unique and bespoke experiences according to their preferences
• Efficiently manage all guest requests, applying upselling and cross-selling techniques to optimise the hotel’s extra revenues, committing to achieving total guest satisfaction
• Manage customer incidents, following the established protocols
• Be knowledgeable of and share with their team the quality and guests satisfaction goals and ensure their fulfilment, creating and defining improvement plans if necessary
• Research and develop innovative experiences and services that keep the hotel at the forefront