ABOUT CLAYTON’S:

At Clayton’s Towing, we’re not just about towing; we’re about building lasting relationships and making a positive impact in the communities we serve.
Clayton’s Towing Service has been a cornerstone of the industry since 1970, when Bill and Mary Clayton hand crafted their very first tow truck. Fast forward 55 years, and Clayton’s has transformed into one of Australia’s largest towing companies, proudly operating 18 depots across Queensland, with services extending throughout the state.
With a highly dedicated team of over 200 professionals, some of which have been with the business for more than 30 years, we embody a legacy of expertise and commitment. We pride ourselves on our innovative approach and unwavering dedication to excellence, ensuring that we’re always ready to assist you, no matter the situation.

ABOUT THE ROLE:

We are seeking a Full-Time Head Despatcher to join the team at our Head Office in Nambour. This is a pivotal role within the business and is a position that would suit someone who thrives in a fast-paced environment, enjoys problem solving and works well as a team.

This role will include accountability for a wide range of tasks including:

• Despatch drivers, trucks and other response vehicles for emergency and non-emergency responses
• Assess jobs and prioritise according to importance, urgency and risk.
• Communicate requirements with customer service officers, drivers, managers and other parties to ensure smooth scheduling and coordination of transportation demands
• Monitor incoming and outgoing communication within the despatch office including phone, radio and email
• Respond to incoming calls and book in jobs, ensuring timely support to customers
• Resolve customer queries in line with operational requirements
• Data entry ensuring all despatch documents and records are maintained accurately and within required timeframes

The ideal candidate must be a superior communicator and can remain calm and composed, especially in emergency situations. To be successful in this role, you will have:

• Previous despatch experience
• Sound judgement and critical thinking
• Strong communication skills, written and verbal
• Solid computer skills and quick to learn new programs
• High level of accuracy with an eye for detail and excellent time management skills
• Problem solving skills
• Ability to work as part of a team in a support role
• Transport industry experience will be highly regarde