Head End Technician

at  Rogers Communications

Our Technology team wakes up every day with one goal in mind - connecting Canadians to the people and things that matter most. Together, we are proud to support 30 million Canadians each month through managing a robust portfolio that champions leading-edge technology. We drive large-scale, complex, and high-visibility technology projects and programs that shape the future of technology in Canada and expand connectivity from coast to coast. If you are interested in being a part of this, consider applying for the following opportunity:
As a member of the Headend team, you will be responsible for and participate in all activities in the Headend and associated facilities. These activities include preparing, packaging, and maintaining all services carried on the Rogers network.

• Respond to trouble reports on the core transport and cable access network by performing effective and efficient problem analysis.
• Track and complete assigned incident tickets, participate in any postmortem incident root cause evaluations.
• Collaborate with the network operations center and platform teams to resolve network faults.
• Perform directed maintenance routines to ensure network standards are being met.
• Implement change workorders associated with network equipment changes or additions within the headend.
• Troubleshoot fiber optic network failures to determine possible impacts due to broken links leaving the headend.
• Maintain inventory of spare equipment and test tools and request replenishment as needed.
• Administrative: completion of assigned training, reporting of mileage, timesheets, expenses.
• Participate in development, continuous improvement, and following processes and procedures related to Faults Management, Preventive Maintenance, Change Control, Head End/Site audits and other duties as they pertain to the Head End.
• Ensure the proper documentation for services, equipment, and facilities are updated as required.
• Be aware and adhere to all applicable Health and Safety regulations, in accordance with legislation and related Company policy.