Head Front Office Support Wholesale Europe & Africa at Rabobank

Utrecht, Utrecht, Netherlands -

Full Time

Start Date

Immediate

Expiry Date

07 Feb, 26

Salary

9250.0

Posted On

09 Nov, 25

Experience

10 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Client Lifecycle Management, Operational Excellence, Continuous Improvement, Stakeholder Management, KPI Steering, Performance Monitoring, Financial-Economic Regulations, Wholesale Banking Processes, Data Analysis, Communication Skills, Leadership, Coaching, Efficiency Enhancement, Problem Solving, Team Collaboration, Excel Proficiency, MI Tools

Industry

Banking

Description

This is what we offer you Gross monthly salary between € 6.475 and € 9.250 (scale 11). Thirteenth month's salary and 8% holiday allowance 10% Employee Benefit Budget EUR 1,400 development budget per year Hybrid working: balance between home and office work (possible for most roles) A pension, for which you can set the maximum amount of your personal contribution View all our benefits. Job Title Head Front Office Support Wholesale Europe & Africa Job Description Head Front Office Support Wholesale Europe & Africa Visualize leading a high-performing team at the heart of client lifecycle management across Wholesale Europe & Africa. You drive operational excellence, inspire continuous improvement, and ensure that onboarding and monitoring processes meet the highest standards. Your leadership delivers clarity, compliance, and impact. You and your job As Head of Front Office Support E&A, you lead a team that plays a critical role in client lifecycle management across Wholesale Europe & Africa. The team supports (Global) Client Owners in fulfilling their responsibilities related to FEC, combining customer service, administrative precision, and stakeholder management with deep domain knowledge. The Region covers Europe, Africa & Asia. This role focuses on Europe and Africa. You ensure that onboarding and monitoring activities are executed with high quality and within agreed timelines. With four sector teams under your leadership, you drive operational control, boost efficiency, and deliver measurable impact. Collaboration across the organization – from Client Owners to FEC Operations – is key to success, and you know how to align and communicate effectively in a complex environment. Get results Steer and report on KPIs to monitor process quality and progress across the client portfolio. Connect people and departments to ensure smooth client journeys and strong alignment across the chain. Directly manage and coach four Sector Leads, and indirectly lead a team of ~25 FOS Associates in a dynamic, fast-paced environment. Drive and execute continuous improvement by ensuring processes are followed and identifying opportunities to enhance efficiency and quality in the team and chain. Facts & Figures 1800 clients (9000 entities) for Europe and Africa With colleagues in 9 offices throughout Europe and Africa, and 3 in Asia More than 9 million customers around the world Top 3 responsibilities Facilitate your team to collect data and analyse client documents in order to prepare (pre-working) FEC assessments, in close cooperating with our commercial colleagues Controlling the FEC cycle of our clients next to pre-working all FEC administrative and client facing activities for our FEC Operations teams in Londen and Utrecht. Act as the point of escalation for Sector Leads and FEC Operations, ensuring issues are resolved effectively and in control. Front Office Support EA is a vibrant team of mostly young professionals, dedicated to making a meaningful impact throughout the client journey. The team is part of the Region Europa, Africa & Asia (EAA) and operates within the Client Support & Change EAA department. This department consists of four closely connected teams: Front Office Support, Mid Office, Credit Control and the Regional Business Change team. Together, they ensure a seamless client experience by combining operational excellence with continuous improvement across the EAA region. Together we achieve more than alone We believe in the power of difference. Bringing together people's differences is what makes us an even better bank. So we are very curious about what you can bring to our team at Front Office Support E&A at Client Support & Change EA&A. ‘Working in Wholesale Client Support gives me the opportunity to work in a high dynamic environment. I truly like the customer focus that we combine with operational excellence and our continuous efforts to optimize the client journey.’ Carolina van den Berg, Team Head Client Support F&A and EU The 30 people in Front Office Support E&A provide portfolio- and transaction-level support to Client Owners based in Region EAA. Working together is the way we work; as 1 results- and client-oriented team at Rabobank. Talking of Rabobank: We are a Dutch bank that operates in 35 countries for over 9 million customers. Together with these customers, our members and partners we stand side by side to create a world in which everyone has access to enough healthy food. In the Netherlands we work to create a country in which people are happy with how they live, work and do business. You and your talent A completed Master’s degree, preferably in Finance, Economics, Criminology, or Law. At least 10 years of proven experience in managing operational teams in a result-driven environment. Affinity and experience with financial-economic regulations and experience in FEC-related topics); Knowledge of Wholesale banking processes and Wholesale products is key; familiarity with TCF, Sponsor Coverage, or Leveraged Lending is a plus. Strong command of English (verbal and written); Dutch is a plus. A hands-on leader with a strong business sense and the ability to balance commercial pressure with operational control. Skilled in KPI steering and performance monitoring, with a keen eye for data and trends. Advanced proficiency in Excel; experience with MI tools such as Firebird and PowerBI is a plus. Excellent communication and stakeholder management skills, with the ability to connect across departments and levels. You are currently living in The Netherlands and have a valid working permit. You and the job application process Reply to the vacancy for Head Front Office Support Europe & Africa at Rabobank before the closing date. Any questions about working at Rabobank and the process? Contact Ingrid Dillen, Corporate Recruiter, via ingrid.dillen@rabobank.nl. The interviews will be held at our office in Utrecht. If you are selected for an interview, Bo, our virtual assistant, will reach out to you via SMS and email to schedule the interview. You can find answers to the most frequently asked questions on rabobank.jobs/en/faq. A security check is part of the process. We respect your privacy. #LI-ID01 Rabobank is a cooperative bank with a mission. Together with our stakeholders, we have been dedicated to creating a future-proof society and tackling major societal challenges for 125 years. In the Netherlands, we serve retail and corporate customers; globally we focus on the Food & Agriculture sector. Our starting point is: together we can achieve more than we could alone. For big or small challenges, in every area people join forces in search of solutions. Rabobank has been doing this for 125 years. And we will continue to grow a better world together.

Responsibilities

Lead a team that supports client lifecycle management across Wholesale Europe & Africa, ensuring high-quality onboarding and monitoring activities. Drive operational control and efficiency while managing and coaching sector leads and associates.