Company Description
Procept Associates Professional Services Limited (Procept Africa) is a franchisee of Procept Associates Ltd, Canada. We specialize in consulting, training, and software solutions through a network of associates and partners, using best practice frameworks in Canada, Nigeria, South Africa, Zambia, Ghana, Rwanda, Kenya, Uganda, DRC, Ivory Coast, Liberia, and Cameroon.
The Head of Global Delivery and Support will oversee the successful delivery of business intermediary, outsourcing and professional services solutions to clients across multiple countries in Africa. This position requires strategic leadership in managing the firm’s project and service delivery, operations, and support functions globally, ensuring high-quality execution, client satisfaction, and continuous improvement of internal processes.
The ideal candidate will have significant experience in project and program management, business process outsourcing (BPO), professional services, or operations management within a global or multi-regional context. They will lead teams, optimize project delivery models, drive operational excellence, and manage client relationships to ensure the successful fulfilment of contractual obligations and business goals.
Job Description

EDUCATION

• Bachelor’s degree in computer science, information technology, business administration, project management, or a related field. An MBA or Master’s degree is highly desirable.

EXPERIENCE

• Over 10 years in global project and service delivery, operations management, or outsourcing, ideally in B2B services.
• Proven leader of large, diverse teams across multiple countries, especially in Africa.
• Extensive experience in managing business systems, technology solutions, business intelligence, enterprise resource planning and core banking applications.
• Strong knowledge of SLAs, KPIs, and client management in service-oriented businesses.
• Skilled in managing client expectations and delivering results in high-pressure environments.

SKILLS

• Leadership: Exceptional leadership and people management skills, with the ability to inspire and drive results across geographically dispersed teams.
• Project Management: Experience in managing complex projects, with a focus on resource allocation, timelines, and budget management.
• Communication: Excellent written and verbal communication skills, with the ability to influence stakeholders and present complex information to senior management.
• Technology Proficiency: Knowledge of ERP systems, financial software, HR management systems, and enterprise-level technologies.
• Operational Excellence: Strong expertise in process optimization, operational efficiency, and continuous improvement.
• Client Management: Ability to build and maintain strong client relationships, with a focus on service excellence and customer satisfaction.
• Financial Acumen: Strong budget management and financial analysis skills.
• Problem Solving: Excellent problem-solving skills, able to quickly identify issues and implement effective solutions.

Please refer the Job description for details