Head Host - Albie at Accor

London, England, United Kingdom -

Full Time

Start Date

Immediate

Expiry Date

22 Dec, 25

Salary

0.0

Posted On

23 Sep, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Hospitality, Guest Experience, Team Leadership, CRM Bookings System, Attention To Detail, Motivation, Empowerment, Support, Communication, Problem Solving, Time Management, Customer Service, Event Management, Collaboration, Adaptability, Creativity

Industry

Hospitality

Description

Company Description We are looking for a Head Host to be part of our team at The Hoxton, Southwark. The Hoxton, Southwark is our third in London, only a skip & a hop away from the South Bank. There is something for everyone: 192 rooms, a bustling ground-floor restaurant, bar and terrace, The Apartment (our unique meeting & events space, a stunning roof-top restaurant and bar with indoor and outdoor seating PLUS our brand-new coworking space spread over six floors. Job Description What you'll do... You’ll add that extra special touch to our guests’ experience by creating a culture of recognising and delighting our guests throughout the whole team; you’ll turn every guest into a regular! Both guest and team experience will be at the heart of all you do. You’ll lead your team of hosts by example, keeping them involved and motivated; making feel empowered and supported, confident in providing top Hox experiences for our guests and comfortable turning to you with questions Have a firm grip of the CRM bookings system, keeping our data up to date and closely managing the Restaurant book across the day and for the weeks ahead Work closely with the management to deliver a consistently excellent experience in our spaces. Qualifications What we're looking for... A shining personality who has a genuine passion for hospitality and guest experience. You will be the face of the Hotel for our guests! 2+ years’ experience in a similar hospitality Host/Front of House/ Maître’D management role in a busy, bustling environment. You’re a natural at inspiring trust and bringing others along on a journey Experience using CRM bookings systems and table management Exceptional attention to detail in a fast-paced environment, juggling many things at once, but always dotting the i’s and crossing the t’s You’re looking for a place where you can be you; no clones in suits here You’re not precious. We leave our egos at the door and help get shit done You’re up for doing things differently and trying (almost) everything once You want to be part of a team that works hard, supports each other and has fun along the way Additional Information What's in it for you... Competitive salary up to 28 days holidays (inclusive of bank holidays), pension, and life insurance. A health cash plan to claim money back and get access to lots of ways to support your physical & mental wellbeing It’s ok not to be Ok, we have a confidential hotline for any support you require about anything and a network of mental health first aiders Treat yourself once in a while with lots of retail & hospitality perks through our partners Enjoy a free night at The Hoxton and a meal for two when you first start with us Goes without saying, but we’ll feed you during your shift Excellent discounts across the Ennismore family for you and your nearest and dearest (even if you decide to leave us!) Free night at The Hoxton every year and something a little extra £££ when you hit the big milestones! Lots of opportunity to progress and switch it up as part of a global family of brands Training to get you settled into your role, learning academies to broaden your skillset and development that helps you think, make and thrive at work Extra time off to volunteer with one of our partner charities Regular team get togethers, from our team drinks to our (pretty special!) bi-annual parties – we know how to have a good time! Enhanced family leave for when you’re expanding your family An annual diversity and inclusion calendar of events creating opportunities for you to learn, celebrate and make a positive impact.

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Responsibilities

You will enhance the guest experience by fostering a culture of recognition and delight among the team. You will lead and motivate your team of hosts while managing the restaurant bookings effectively.