Purpose: A key member of the reception team supervising and training the House Hosts, and providing a memorable guest service and genuine hospitality at every stage of the guest journey – from taking the initial reservation, to providing a warm welcome and making a lasting impression when our guests checkout.
Responsible to: Assistant General Manager
Location and hours: Based in Amsterdam. We believe in working flexibly – this includes flexibility in work location, working days (including weekends and bank holidays in operations) and working hours. This may be ad hoc or permanent flexibility. Ask your recruiting manager or see our careers page for more information. Our core working hours are 40 hours/week.

BUSINESS DEVELOPMENT

• Continuously looking for opportunities to maximise revenue and occupancy levels
• Identifying upselling opportunities
• Building relationships with guests to encourage repeat business

KNOWLEDGE / SKILLS / QUALIFICATIONS:

• Proficiency in written and spoken English language
• Customer Service Skills
• Proficient with IT systems and software (including Microsoft Office)
• Attention to detail / Decision Making / Sales Ability / Influencing skills and managing expectations / Problem Solving / Time Management

EXPERIENCE:

• Previous customer focused role (for example in hospitality or in retail)

BUSINESS SKILLS:

• Take intelligent risks based on deep insight
• Act quickly based on market knowledge and understanding