Front Office Supervisor | Kangaroo Island, SA

About the Role

Southern Ocean Lodge is seeking a Front Office Supervisor to lead our Guest Services team and shape the first and last impressions of every stay at one of Australia’s most celebrated luxury lodges.

In this role, you will oversee the day-to-day running of the front office, from arrivals and departures to reservations and guest communication, ensuring every interaction is warm, personalised and seamless. You will work closely with the lodge leadership team and other departments to anticipate guest needs and deliver an experience that feels effortless.

This is a residential role based on Kangaroo Island, with accommodation and meals provided.

Key responsibilities include:

• Supervising, training and supporting the Guest Services team
• Delivering personalised arrivals, departures and in-stay guest experiences
• Managing reservations, guest itineraries and pre-arrival communication
• Coordinating closely with housekeeping, F&B and guiding teams for seamless service
• Overseeing rostering and daily front office operations
• Handling guest feedback and resolving issues with discretion and care
• Maintaining accuracy across billing, end-of-day and administrative processes
• Upholding Beckons service standards and attention to detail

About You

You are a passionate and experienced front office professional who takes pride in creating memorable guest experiences and leading by example.

You will ideally have:

• Previous supervisory experience in a front office or guest services role
• A background in luxury or 5-star accommodation
• Experience with property management systems such as RMS or Opera
• Excellent communication, organisational and problem-solving skills
• A calm, polished presence and genuine warmth with guests
• Flexibility to work a rotating roster, including weekends
• Current Australian working rights

The salary range for this role is $70,000 - $80,000 per