About us…The Penventon Park Hotel in Redruth is a far cry from the monotony and blandness of a chain hotel. It has bags of personality and charm! We are a 4* hotel in the centre of Cornwall, 50 years in the making. Our staff are some of the friendliest you will ever meet, don’t believe us believe our trip advisor reviews. We are hospitality at its finest. We are a place where the genuine care and comfort of our guests is our highest mission where we provide the finest personal service and facilities and fulfil all of their needs and even their unexpressed wishes. The answer here is always yes even before the question has even been expressed, we always aim to go above and beyond.We are seeking a highly organised and detail-oriented Wedding Sales and Events Planner to join our team. You will work closely with the Hotel Manager, Events Administrator and Events Supervisor to ensure the smooth and efficient execution of events. This position will involve sales, administrative duties with general office tasks and on-site event management, from show arounds of potential clients securing their bookings, ensuring vendors and suppliers are coordinated along with in-house equipment, pre-orders of food, table plans and delivery of all that has been arranged on the day.

REQUIREMENTS:

• Minimum of 2 years Housekeeping department management.
• Excellent multitasking and prioritisation skills, with the ability to work efficiently under pressure.
• Strong organisational skills and exceptional attention to detail.
• Pro active approach to foresee and rectify issues before a guest arrives
• Excellent written and oral communication skills
• Proficiency in Microsoft Office applications, including Word and Excel.
• Ability to read and interpret documents such as safety rules and operating instructions.
• Be flexible in availability with the ability to commit to working variable shifts including weekends and bank holidays as business dictates, five days over seven days per week.
• Working hours 08:00 - 15:00

• Manage the team of room attendants and linen porters
• Forecast, prepare and plan the team workload and adjust accordingly as demand requires.
• Schedule weekly, monthly and annual deep cleans
• Ensure every bedroom and public area is cleaned and set to standard
• Manage linen stocks and cleaning supplies.
• Report and monitor maintenance issues to ensure every bedroom is available for guests
• Rota and manage staff budgets effectively.
• Allocate workloads fairly and check the standards are delivered by team members in the time assigned.
• Manage the team by maintaining morale, supporting and developing continuously.
• Work collaboratively with other departments to ensure guest satisfaction
• Recruit, induct and train new staff to ensure availability of room attendants to meet demand.
• Train and develop all team members in new ways of working to be efficient while maintaining the standards expected by guests.
• Attend weekly operations meetings reporting on business on the books, potential problems, the wins and budgets.
• Follow the Company’s Health and Safety procedures and write Standard Operating Procedures and Safe Schemes of Work as required and communicate and train through to all relevant department and team members.