PREVIOUS REQUIRED EXPERIENCE

• Previous housekeeping management experience, ideally gained as a Head Housekeeper.
• Previous people management experience, including training and development of staff
• Experience in dealing with budgets, including analyzing profit and loss
• Desirable to have experience of dealing with day to day Health & Safety

• Manage and maintain the cleanliness of housekeeping department
• Engage, train, lead and inspire the housekeeping team
• Ensure clear lines of communication both with the hotel and the company and participate fully as a Senior Manager within the business
• Liaise with the Regional Manager on a regular basis
• Where relevant support recruitment and associated procedures, including checking right to work documentation
• Manage the process of authorized absence and ensure that at all times the absence is covered without interruption to the business and the smooth operation of the department
• Ensure all staff are fully conversant with Health & Safety policies and procedures and attend relevant training
• Ensure that all Statutory Training Records are in place maintained and reviewed on a regular basis
• Support and take responsibility for the welfare of pregnant employees, including carrying out pregnancy risk assessments
• Ensure all staff are trained in regard to standards and productivity requirements and that concerns are addressed and re-training completed if necessary
• Ensure all staff are trained and adhere to the lost property policy
• Take initial responsibility for managing and resolving any team member queries
• Evaluate the performance of all team members under your direction, including conducting regular team member appraisals
• Liaise with HR regarding any relevant concerns relating to staff welfare or allegations of misconduct
• Positively represent the housekeeping department and P&P
• in daily operations meetings and any other meetings as required