Head of Group Account Management
Reports to: Group Managing Director
Location: Head Office
Travel: Occasional UK travel required
Salary: Up to £45,000 DOE plus commission

REQUIREMENTS

• Proven experience in a senior account management or customer success leadership role.
• Strong commercial acumen, with a track record of upselling and retaining clients.
• Experience managing hybrid teams (field and office based).
• Ability to travel occasionally to meet key clients and attend strategic meetings.
• Excellent interpersonal, leadership, and communication skills.

PURPOSE OF THE ROLE

The Head of Group Account Management (HGAM) will lead and develop a high-performing account management function focused on customer retention, growth through upselling, and cross-selling software and conveyancing services.
This role is pivotal to achieving our commercial goals by building strong client relationships, identifying opportunities, and ensuring high levels of customer satisfaction across all account types.

KEY RESPONSIBILITIES

Leadership & Account Strategy

• This role involves leading, mentoring, and managing a hybrid team of field-based and office-based account managers, fostering a collaborative and aligned culture focused on delivering customer value.
• The successful candidate will set and monitor KPIs for retention, upselling, and engagement, ensuring all team members contribute to overarching business goals. They will also be responsible for overseeing the strategic segmentation of the account portfolio—tailoring engagement approaches for key, active, and passive accounts, with clear plans in place for both retention and revenue growth.