As Head of Account Management, you’ll lead our post-sales strategy across renewals and expansion, ensuring that FrankieOne remains an indispensable partner to our most strategic customers. Unique to this role is the opportunity to build out Account Management as a new capability - shaping it in your image. You’ll play a critical role in shaping customer outcomes and growing long-term value.

You are a seasoned, customer-obsessed leader with a passion for scaling SaaS post-sales teams. As the Head of Account Management, you will be responsible for ensuring the retention and growth of our customer base through proactive account planning, structured renewals management, and expansion strategies. This is a strategic role at the intersection of customer success, sales, and product. You will also play a critical role in setting the strategic direction of the account management function, with the autonomy to build and scale a high-performing team.
This position will be a Player-Coach, where you will take ownership of growth & build the function.