Head of Account Management at Jobgether

, , United States -

Full Time

Start Date

Immediate

Expiry Date

23 Jun, 26

Salary

0.0

Posted On

25 Mar, 26

Experience

10 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Account Management, Revenue Growth, Retention, Customer Value, Strategic Direction, Talent Development, Operational Rigor, Relationship Management, Forecasting, CRM Hygiene, Account Planning, Risk Management, Executive Engagement, Net Revenue Retention, SaaS, Coaching

Industry

Internet Marketplace Platforms

Description

This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Head of Account Management in United States. This role leads and scales the Enterprise and Strategic Account Management teams, driving post-sale revenue growth, retention, and customer value across multiple segments. You will set the strategic direction for account engagement, build high-performing managers and leaders, and implement repeatable frameworks to maximize adoption and ROI. The position combines operational rigor, executive-level relationship management, and talent development in a fast-paced, high-growth SaaS environment. You will partner cross-functionally to remove friction in renewal and expansion processes while ensuring consistent delivery of value to customers. This role is ideal for a strategic thinker with a track record of growing teams, improving net revenue retention, and embedding operational best practices. \n Accountabilities: Own net retention, account expansion, and post-sale revenue performance across Enterprise and Strategic segments Develop and standardize account engagement strategies, QBR frameworks, and executive alignment processes Build repeatable playbooks for renewal, expansion, and adoption to optimize customer outcomes and ROI Lead, coach, and mentor first-time managers and emerging leaders to create high-performing account management teams Establish operational excellence in forecasting, CRM hygiene, account planning, adoption measurement, and reporting Drive proactive risk management and executive sponsor engagement to prevent churn and strengthen relationships Act as the customer advocate internally, collaborating with Sales, Product, Marketing, Support, and Engineering to enhance the customer journey Requirements: 10+ years of experience in enterprise SaaS, account management, or customer success 5+ years managing managers and multi-layered teams, with demonstrated success developing first-time managers into strong leaders Proven track record in post-sale revenue ownership, net revenue retention, upsell, and expansion metrics Exceptional operational discipline in forecasting, CRM hygiene, reporting, and process implementation Strategic thinker with the ability to balance scalable efficiency and high-touch engagement models Strong executive presence, skilled at C-level engagement, consultative value delivery, and strategic account planning Analytical mindset, comfortable using adoption metrics, KPIs, and account health scores to drive action Passion for talent development, coaching, and raising performance standards while maintaining team engagement Experience in healthcare technology, marketing technology, or privacy/data-compliant environments is a plus Benefits: Competitive base salary with generous equity (10-year exercise window) Fully remote (U.S. only) with a $150/month coworking stipend Half-day Fridays and unlimited PTO with a required 2-week minimum 16 weeks fully paid parental leave (eligible after 6 months) Top-tier health, dental & vision coverage (100% for employee, 80% for dependents) “Treat Yourself” days: 2 per year ($100 + a day off) Engaging company and department offsites twice a year Professional growth opportunities in a fast-growing, mission-driven environment \n Why Apply Through Jobgether? We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team. We appreciate your interest and wish you the best! Why Apply Through Jobgether? Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time. #LI-CL1

Responsibilities

This role is responsible for leading and scaling Enterprise and Strategic Account Management teams to drive post-sale revenue growth, retention, and customer value across multiple segments. Key accountabilities include owning net retention, developing standardized engagement strategies, and building repeatable playbooks for renewal and expansion.