Position Summary
Why join our team?
Working alongside the Risk Management team and for the Director of Financial Operations, you will be handling all aspects of Account Receivables including: credit limit management, order release, chasing outstanding monies, verification of claims, eCommerce back office, account reconciliations, risk report, audits and cash allocations.
The role is busy but varied and you will find each day is different. We are a highly motivated and supportive team, and we pride ourselves on always challenging each other and the status quo. Learning is key, and we always keep your development as our main priority.
This role involves leading the Onshore and Offshore Collections team and will be responsible for a portfolio of 500+ customer accounts. These accounts are part led from the Shared Service Centre in Romania by Genpact and the Top 15 customers, handled locally.
Role and Responsibilities
Your key responsibilities
- Part of the leadership team within Financial Operations
- To handle the overall strategy for Accounts Receivable in line with Suwon and SEUK guidelines and objectives
- Coordinate and support a team of 25 or more, responsible for handling collections, resolving disputes, processing claims, generating reports, and conducting audits. Make sure their performance aligns with company objectives, with a strong emphasis on meeting deadlines, providing exceptional customer service, and achieving outstanding outcomes.
- To ensure all transactions from Samsung eStore are reconciled and cleared throughout the month
- Handle the shared service centre (SSC) relationship and ensure they meet KPI’s whilst delivering a first class customer service -aligning with process and targets set by the business
- To ensure accurate forecasting is provided on monthly basis and AR reports are completed within deadlines
- Work with cross functional project teams to ensure new initiatives are implemented accurately in terms of roles and responsibilities, reconciliation, costs allocations and potential automation
- To work with ESBO and DTC to design accurate policies and processes that align with VAT, accounting and controlling regulations and ensure the transactions can be reconciled and /or collected
- Root cause analysis to address re-occurring business process challenges
- Action and/ or allocate ad hoc projects, system changes, Suwon policy updates
- Responsible to clearing all AR transactions by payment or accounting adjustments (journals, accruals) within terms
- Ensure all monies owed to SEUK by our customer are collected by the Collections team and all queries regarding deliveries, pricing returns and disputes are resolved by working cross functionally. Address recurring issues and find solutions to improve efficiencies
- Ensure the Verification and Collections team are processing Sales deduction and Marketing claims in an accurate and timely manner and working with Commercial Finance, Sales and the customer to handle rejections and balance sheet impact
- Achieve or exceed Samsung KPI’s of aged debt
- Be involved with improvement projects to increase automation, working with other Subs, BI and Suwon to implement
Your key people management responsibilities
- Provide clarity on strategy, team purpose & value and define the key areas of focus and direction.
- Support the development of your team through regular mentoring, coaching and feedback, 1:1s and on the job learning opportunities.
- Role model inclusion for your team to build trust and psychological safety.
- Ensure communication with your team is a core focus area including cascade of information from LT’s and relevant business updates.
- Lead the on boarding, off boarding process and the entirety of the colleague lifecycle process for all team members.
- Handle all annual people management cycles such as goal setting, evaluation and salary reviews to a high quality and in a timely manner.
- To be accountable for ensuring your team are compliant with company processes and procedures; such as compliance, meeting mandatory business cyclical deadlines, and understanding the company values.
What we need for this role
To be successful, you will possess the following skills and attributes:
- Educated to a degree level in a Finance based qualification or equivalent work experience.
- Validated experience in an accounting /credit control team with extensive management experience, preferably in a corporate environment
- Strong Excel skills and to be competent in completing VLOOKUP and Pivot Tables.
- Target driven, highly organised and efficient worker with strong attention to detail,
- Ability to perform well in high pressure environments
- Outstanding customer service skills with exceptional management skills and experience in co-ordinating and motivating large teams.
- Experience in working with a Shared Service Centre
- Experience with SAP is desirable
- Experience working with large collections and with Offshore teams
- Multi tasker, to have been involved in both collections and query management roles, preferably with sales deductions.
- Resilient and “can do” attitude. Accurate and moves with speed
What does success look like?
This role requires a self-starter who is motivated by end results. It requires a person who is able to positively challenge the accuracy of process implementation and keep the AR team loyal and motivated throughout, with constant change and challenges posed in the day to day.
The interview process
Two interviews - First will be with candidate and FD and People team, second with CFO.
Skills and Qualifications
Benefits of working at Samsung include
- Hybrid working – 3 days in the office and 2 days at home per week
- Bonus scheme linked to individual, team and company performance
- Car allowance
- Pension contribution
- Three volunteering days each year
- Holiday - 25 days plus bank holidays and an additional day off for your birthday
- Access to discounts on a wide range of Samsung products
- Access to a discount shopping portal
- Partner Colleagues are not eligible for Samsung Enhanced Paid Sick Leave but may be eligible for statutory payments from their payroll agency
- Up to 20 (pro-rata) Partner Absence days per calendar year to be used in times of need
A note on equal opportunities
We are an equal-opportunity employer and value diversity at our Company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status or disability status.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
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