Head of AI and Automation
Division: Enterprise
Location: Cape Town / Hybrid (SA-based)
Reports to: Chief Executive Officer (CEO)
Type: Full-time

MINIMUM REQUIREMENTS:

• 8+ years of experience in AI, Machine Learning, or Automation, with at least 3+ years in a leadership role.
• Proven track record of delivering enterprise-level AI/automation initiatives that drive measurable business value.
• Proficiency in programming languages such as Python or R, and familiarity with frameworks like TensorFlow, PyTorch, or HuggingFace.
• Hands-on experience deploying ML models, NLP solutions, RPA bots, or integrating AI APIs (e.g., OpenAI, Azure AI, AWS ML).
• Solid understanding of data engineering pipelines and MLOps best practices.
• Strong commercial acumen and ability to communicate complex ideas to senior stakeholders.

ROLE PURPOSE

The Head of AI and Automation will lead the strategic visioning, development, and implementation of enterprise-grade AI-powered solutions and automation capabilities across the Enterprise Division. This role is key to unlocking efficiency, driving data-informed decision-making, and enhancing both customer and employee experience.
This role will also oversee the Sales Operations, Tech Operations, FinOps, and Customer Operations teams. The Head of AI and Automation will play a key role in shaping and optimizing these teams to better serve both internal and external clients. By embedding intelligent automation and AI-driven insights into operational workflows, this role ensures seamless, data-led execution across the Enterprise Division.
As the leader of a growing AI and Automation team, you will build and scale intelligent systems that redefine how we deliver value to our clients, optimise internal operations, and future-proof our business. You’ll work closely with Engineering, Product, Data, and Business Unit Leaders to embed scalable AI and automation solutions across the organization.