• Melbourne, Victoria | RACV Head Office
• Fixed Term, Full Time (15+months) | Hybrid Working
• A Competitive Salary | Discounts on Selected RACV Products

HEAD OF APP PRODUCT & EXPERIENCE

RACV is seeking a senior digital leader to shape the future of our mobile and authenticated digital experiences. This is a strategic role focused on delivering seamless, engaging experiences that drive member satisfaction, digital adoption, and business outcomes.
Reporting to the General Manager, Digital & Digital products, you will own the strategy, vision and performance of the RACV App and Member Online Account, setting the direction for how millions of members engage with our brand every day.

AS HEAD OF APP PRODUCT & EXPERIENCE, YOU WILL:

• Own the strategy, performance and delivery of RACV’s mobile app and authenticated experience
• Lead the development of app features and experiences that drive engagement, adoption, and revenue.
• Ensure digital experiences are customer-centric, intuitive, and aligned with organisational goals.
• Monitor digital product performance and insights, using data to optimise experiences and inform decision-making and continuous improvement
• Harness data, insights and industry best practice to anticipate trends and stay ahead of member expectations.
• Influence at the most senior levels, building support and investment for strategic digital initiatives.
• Inspire, empower and grow a high-performing team, fostering a culture of innovation, agility and accountability.

APPLY TODAY TO HELP SHAPE RACV’S MOBILE AND AUTHENTICATED DIGITAL EXPERIENCES AND MAKE A DIFFERENCE FOR OUR MEMBERS.

This is a rare opportunity to define and deliver the next generation of RACV’s digital experience - setting the standard for how members connect with our brand and driving significant business value.

Please refer the Job description for details