Head of Automated Sales Operations at Takeaway

Amsterdam, Ohio, United States -

Full Time

Start Date

Immediate

Expiry Date

21 Feb, 26

Salary

0.0

Posted On

23 Nov, 25

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Operational Leadership, Team Development, AI Agent Management, Performance Management, Data Analysis, Program Management, Process Design, Sales Operations, Technical Operations, Collaboration, Continuous Improvement, Commercial Mindset, Adaptability, Talent Development, Systems Thinking, Salesforce Experience

Industry

Software Development

Description

Ready for a challenge? Then Just Eat Takeaway.com might be the place for you. We’re a leading global online delivery platform, and our vision is to empower everyday convenience. Whether it’s a Friday-night feast, a post-gym poke bowl, or grabbing some groceries, our tech platform connects tens of millions of customers with hundreds of thousands of restaurant, grocery and convenience partners across the globe. About this role The Global Sales and Operations Strategy team is a driving force behind growth at Just Eat Takeaway.com. We are creating a new hybrid sales environment where sellers and AI agents work together to enhance our sales experience and deliver for our partners. We are looking for a visionary operational leader to play a leading role in this transition. As the Head of AI-enabled Sales Operations, you will be responsible for building and leading the operational function that underpins our AI-enabled sales operations. This role involves leading a dedicated team of sales operation specialists in the configuration, rigorous testing, continuous monitoring, and refinement of AI agents, thereby contributing directly to revenue growth, cost optimisation, and enhanced partner experience. These are some of the key components to the position: Your success hinges on building and leading a team that delivers operational excellence and tangible business results. Your focus areas will include: Function leadership & talent development: You will build, lead, and develop the entire Automated Sales Operations team. This includes hiring and managing our partner-facing Sales Coaches and technical Operations Specialists. Your key responsibility will be to foster a highly collaborative culture to achieve set goals. AI Agent life-cycle management and testing: You will work closely with sales transformation, process and data teams, providing input required to bring agents from concept to launch to BAU. Your leadership begins at the pre-launch phase and includes establishing the processes for user acceptance testing (UAT), ensuring a flawless launch, and managing the stable, business-as-usual (BAU) performance of all tools. AI-Agent Performance Management and Continuous Improvement: You will establish and oversee the framework for managing the performance of our sales agents. You will drive a cycle of continuous improvement, including A/B testing, root cause analysis for performance issues, and the systematic refinement of our sales processes. To achieve this, you will lead the collaboration with key partners in Data Science, Process Management to translate insights into tangible system and process enhancements. What will you bring to the team? We’re looking for an ambitious and data-driven operational leader, ready to build and scale a new global capability. The ideal candidate will have: Experience leading tech-enabled operations; You have a proven track record of running a business operations or sales operations team that uses technology to drive commercial results. You know how to build processes and teams that get the most out of a modern tech stack. Operational & systems thinking: You don't need to be a hands-on coder, but you have a strong understanding of how complex technical systems work together. You can lead a team that manages a tech ecosystem and can hold credible, outcome-focused conversations with data science and engineering leaders. Salesforce & AI Foundations: While not mandatory, experience with the Salesforce ecosystem is a significant advantage. Strong program & process management: You have deep expertise in program management and process design. You know how to build a roadmap, manage competing priorities, and implement efficient, scalable workflows from the ground up. Adaptive leadership & team development: You have proven experience leading and developing high-performing, multi-disciplinary teams. You know how to hire for distinct skill sets (like commercial coaching and technical operations) and unite them under a single vision. Data-driven, commercial mindset: You have a relentless focus on the numbers. You can analyse operational performance data and connect it directly to commercial outcomes like revenue growth, partner satisfaction, and cost efficiency. At JET, this is on the menu: Our teams forge connections internally and work with some of the best-known brands on the planet, giving us truly international impact in a dynamic environment. Fun, fast-paced and supportive, the JET culture is about movement, growth and about celebrating every aspect of our JETers. Thanks to them we stay one step ahead of the competition. Inclusion, Diversity & Belonging No matter who you are, what you look like, who you love, or where you are from, you can find your place at Just Eat Takeaway.com. We’re committed to creating an inclusive culture, encouraging diversity of people and thinking, in which all employees feel they truly belong and can bring their most colourful selves to work every day. What else is cooking? Want to know more about our JETers, culture or company? Have a look at our career site where you can find people's stories, blogs, podcasts and more JET morsels. Are you ready to take your seat? Apply now! #LI-MV1 With over 60 million active users across 24 countries, here at Just Eat Takeaway.com we’re a global food tech company, connecting our customers from Amsterdam to Auckland with the food they love.

Responsibilities

The Head of Automated Sales Operations will build and lead a team responsible for the operational function of AI-enabled sales operations. This includes managing the lifecycle of AI agents and driving continuous improvement in sales processes.