• Experience of leading business change, transformation, continuous improvement or operating model development within a complex, multi-site or operational organisation.
• Evidence of using recognised process improvement tools or methodologies, such as Lean or Six Sigma, to improve efficiency and reduce waste.
• Experience of owning or developing data, reporting or business intelligence roadmaps, including data definitions, reporting governance and source-of-truth design.
• Experience of partnering with technology teams to define business requirements, shape system roadmaps and manage the sequencing and adoption of change.
• Evidence of developing transformation roadmaps that connect processes, systems, data and colleague or customer experience to measurable business outcomes.
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Desirable Criteria

• Ideally you will come from a leisure, retail or hospitality background.
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More About You

You'll be an experienced transformation leader who can turn complex operational challenges into clear, practical plans. You'll understand how process, data, technology and colleague experience fit together, and you'll be confident challenging existing ways of working to achieve better outcomes.

You'll bring strong commercial and operational awareness, with the ability to balance different priorities and provide credible recommendations to senior leaders. You'll be comfortable working across central functions, field leadership, operational teams and technology partners, building support for change while keeping business readiness and adoption at the heart of your approach.

• You'll understand the communication, training and transition planning needed to embed new ways of working safely and consistently. Curious about emerging technology and AI, you'll use external insight to identify opportunities while ensuring transformation remains practical, well governed and focused on measurable benefits for our Colleagues, Customers and Communities.
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