Key Responsibilities

• Lead the end-to-end Agency Operations function and manage relationships with brokerage agencies and brokers.
• Oversee agency onboarding, registration, documentation verification, approvals, and system activation.
• Build and maintain strong relationships with key brokerage partners across the UAE.
• Develop strategies to increase broker engagement, productivity, and contribution to sales revenue.
• Monitor brokerage and broker performance and identify opportunities to strengthen agency productivity.
• Oversee agency commission structures, calculations, approvals, and payout processes.
• Ensure accurate deal tagging and agency attribution for commission eligibility and reporting.
• Review and oversee agency agreements, special contracts, and addendums in coordination with Legal and Finance.
• Lead the resolution of commission disputes, broker tagging issues, agency escalations, and operational matters.
• Coordinate broker roadshows, agency events, project launches, presentations, and promotional activities with Sales and Marketing.
• Ensure agency operations and broker registrations comply with company policies and applicable RERA regulations.
• Establish and monitor KPIs, SLAs, workflows, and performance standards for the Agency team.
• Lead, mentor, and develop the Agency Operations team.
• Maintain accurate agency records, commission trackers, performance reports, and operational dashboards.
• Work closely with Sales, Business Development, CRM, Finance, Legal, and Marketing to ensure seamless operations and support revenue growth.
• Implement process improvements and automation to enhance operational efficiency, data accuracy, and broker experience.

• RequirementsBachelor’s degree in Business Administration, Real Estate, Finance, Commerce, Marketing, or a related field.
• Significant experience within the UAE real estate industry, particularly in Agency Operations, Broker Relations, Channel Sales Operations, or Business Development.
• Previous experience in a senior managerial or Head of Agency/Agency Operations role is strongly preferred.
• Extensive knowledge of the UAE real estate brokerage market and RERA regulations.
• Strong understanding of broker registration, agency agreements, commission structures, deal tagging, and commission processing.
• Proven experience managing a large network of brokerage agencies and key broker relationships.
• Strong leadership, stakeholder management, negotiation, and dispute-resolution skills.
• Experience with CRM/ERP systems, reporting, dashboards, and performance tracking.
• Strong analytical and commercial mindset with the ability to support revenue and sales growth.
• Excellent communication and presentation skills.
• Arabic-speaking candidates are preferred, with strong communication skills in both Arabic and English.
• Highly organized, proactive, target-driven, and capable of performing effectively in a fast-paced real estate environment.