Head of Business Operations at Flexport
Dubai, Abu Dhabi, United Arab Emirates -
Full Time


Start Date

Immediate

Expiry Date

20 Nov, 26

Salary

0.0

Posted On

22 Aug, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Yes

Skills

Industry

Transportation & Logistics

Description

Key Responsibilities:


  • Strategic Transformation & Evolution
    • Drive the evolution of the Asia region’s operating model, establishing a resilient, scalable framework that supports long-term growth.
    • Collaborate with senior leadership and regional stakeholders to shape strategic priorities, ensuring alignment with the overarching vision for the company’s “next chapter.”
    • Continually assess market trends, emerging technologies, and best practices to adapt and refine the region’s structure, processes, and capabilities.
  • Financial Management & Analysis
    • Conduct financial analyses (e.g., cost-benefit, ROI) to validate project feasibility and return on investment.
    • Partner with Finance teams to identify revenue-generating and cost-saving opportunities and enable data-driven decisions for regional stakeholders.
  • Operational Excellence
    • Lead initiatives to optimize workflows, standardize processes, and improve and standardize overall operational effectiveness across Asia.
    • Establish key performance indicators (KPIs) and service-level agreements (SLAs) to measure the success of transformed processes and evolving operations.
  • Project & Program Management
    • Direct large-scale, cross-functional projects that underpin the transformation and evolution of the Asia region’s operating model.
    • Define project scopes, timelines, and deliverables for project managers.
    • Manage risks and remove obstacles to achieving tangible improvements.
  • Data Analytics & Insights
    • Utilize data analytics to shape transformation strategies, uncover optimization opportunities, and guide day-to-day decision-making.
    • Oversee the creation and maintenance of dashboards, reports, and data models that support continuous improvement and predictive analytics.
    • Champion the adoption of new data tools, technologies, and methodologies to drive innovation within the evolving Asia operating model.
  • Organizational Leadership & Team Development
    • Mentor and develop a team of project managers and data analytics professionals; nurture a collaborative culture that innovates with speed.
    • Identify and address skill gaps, encouraging upskilling and professional growth to support the region’s evolving requirements.
    • Foster a climate of knowledge sharing and best-practice exchange, empowering teams to drive the transformation agenda.
  • Technology & Innovation
    • Partner with tech teams to identify and implement technology solutions that enhance quality and scalability.
    • Support the region’s adoption of platforms, tools, and processes that support the evolving operating model, ensuring seamless integration and user acceptance.
  • Stakeholder Collaboration & Communication
    • Act as a key liaison between executive, regional, product, and functional leaders aligning on transformation goals and milestones.
    • Clearly communicate progress, risks, and opportunities related to the evolving operating model to senior executives and other stakeholders.
    • Build and maintain strong relationships with internal teams, suppliers, and clients to facilitate partnership and alignment on future initiatives.

You should have:


  • 10+ years of experience in strategy, operations, management consulting, or business transformation roles, ideally within logistics, supply chain, or a related high-growth industry.
  • Experience at a top-tier investment bank or management consultancy strongly preferred.
  • Proven track record leading large-scale, cross-functional transformation initiatives with measurable business impact.
  • Strong financial acumen, with hands-on experience in cost-benefit analysis, ROI modeling, and partnering with Finance on revenue and cost initiatives.
  • Demonstrated experience designing and scaling operating models, workflows, KPIs, and SLAs across a multi-country or regional organization.
  • Skilled in program and project management, with the ability to define scope, manage timelines, and mitigate risk across multiple concurrent workstreams.
  • Strong data analytics fluency, including experience building or overseeing dashboards, reporting, and data models to drive decision-making (SQL or BI tool experience a plus).
  • Excellent stakeholder management and communication skills, with experience influencing senior executives and aligning cross-functional and regional leaders.
  • Demonstrated ability to lead a team, setting clear direction and empowering people to take ownership while fostering a culture of development.
  • Comfort operating in ambiguity and driving change management across a fast-evolving, matrixed organization.
  • Deep understanding of the Asia business landscape and market dynamics; regional language skills are a plus.
  • Bachelor's degree required; MBA or advanced degree preferred.

How To Apply:

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Responsibilities
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