Location: Home Based with travel across regions
Salary: Circa £80,000 per annum + Benefits
Contract: Full-time, Permanent
Abbeyfield Living Society is a charity which is proud to provide exceptional homes and services that enable older people to thrive in later life. We are now seeking an outstanding Head of Care & Housing Operations to join our Senior Leadership Team and play a pivotal role in shaping the future of our housing and care services.
About the Role
Reporting to the Director of Customer Operations, you will lead high-performing housing and care operations across Abbeyfield. You will be responsible for delivering excellence in customer experience, quality, compliance, and financial performance.
This is a key leadership position, driving operational excellence and innovation to strengthen our customer proposition and play a central role in delivering the business plan and future strategy in line with our mission and values.

Key Responsibilities

• Lead multi-site housing and care operations, ensuring consistently high standards of service and customer satisfaction.
• Deliver strong financial performance, maintaining budgetary control, maximising occupancy levels, and securing sustainable revenue streams.
• Champion governance, quality, and regulatory compliance across all services.
• Provide inspirational leadership to Regional Operations Managers, driving engagement, retention, and performance.
• Strengthen Abbeyfield’s reputation through effective stakeholder and community engagement.
• Embed a culture of continuous improvement and innovation, aligned to Abbeyfield’s growth strategy.

About You

• Lead multi-site housing and care operations, ensuring consistently high standards of service and customer satisfaction.
• Deliver strong financial performance, maintaining budgetary control, maximising occupancy levels, and securing sustainable revenue streams.
• Champion governance, quality, and regulatory compliance across all services.
• Provide inspirational leadership to Regional Operations Managers, driving engagement, retention, and performance.
• Strengthen Abbeyfield’s reputation through effective stakeholder and community engagement.
• Embed a culture of continuous improvement and innovation, aligned to Abbeyfield’s growth strategy