OVERVIEW AND WHAT WE OFFER

• Monday - Friday: 37.5 hours per week
• Location: Chester - hybrid
• Refer a Friend Bonus: £1000 per successful referral – unlimited!
• Generous Holiday Entitlement
• Half Day Off for Your Birthday
• Staff recognition awards
• Hotel and Airline Discounts
• Employee Assistance Programme
• OUR COMPANY CULTURE…. We thrive on Excellence, Passion, Innovation, and Commitment. In a Bright, Energetic, and Fast-Paced environment, we push boundaries, celebrate success, and inspire growth every day.
• Elegant Resorts is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees

WHO WE ARE AND WHAT WE DO

Elegant Resorts is a luxury tour operator crafting bespoke, high-end travel experiences. Built on excellence, passion, innovation, and commitment, we tailor unforgettable journeys for discerning travellers.
Our expert team curates’ exceptional itineraries, partnering with the world’s finest hotels, resorts, and airlines to deliver unparalleled luxury. We invest in our people through training, professional development, and career growth, fostering a culture of excellence and innovation.
Elegant Resorts is part of The Portman Travel Group click here to view our LinkedIn Careers Page and includes, If Only, Clarity Business Travel Brighter Event, and Destination Sports Group

CLIENT EXPERIENCE & RELATIONSHIP MANAGEMENT

• Be the dedicated contact point for Chairman’s Club clients, building trusted long-term relationships.
• Understand and anticipate individual client preferences, needs, and expectations to ensure every journey is seamless.
• Represent the brand at high-end events, trips, and experiences; comfortable networking at the highest level.
• Identify and act on opportunities to surprise and delight clients with tailored, high-touch service.

EXPERIENCE & SKILLS

• Previous experience in a luxury travel or high-end operational role, ideally with UHNW client exposure.
• Excellent analytical and reporting skills – confident using data to guide decisions.
• Strong knowledge of luxury suppliers, destinations, and high-end experiences.
• Confident and professional communicator – both internally and with external stakeholders.
• Highly organised and detail-oriented, with a passion for operational excellence.

ROLE OVERVIEW:

This is a unique and high-impact leadership role at Elegant Resorts, responsible for shaping the future of our exclusive Chairman’s Club—our bespoke offering for the most discerning Ultra-High-Net-Worth Clients (UHNWCs).
You’ll be the strategic driver behind the growth and evolution of the Chairman’s Club, using data insights, commercial awareness, and creativity to elevate its appeal and effectiveness. Equal parts analytical thinker and relationship builder, you’ll guide operational delivery, curate unforgettable experiences, foster deep supplier and client relationships, and serve as a trusted advisor to our Sales Team and elite clientele.
This is not a traditional events or business development role. It’s a multifaceted position combining data-led decision making, luxury service curation, and high-level client engagement. You’ll work closely with senior stakeholders, key suppliers, and our team of luxury travel specialists to craft, deliver, and refine a truly best-in-class offering.
You will be based weekly in our Chester office with travel expected as part of your role – including client events, supplier engagement, and experience scouting.