Head of Change Delivery at Crown Agents Bank

London, England, United Kingdom -

Full Time

Start Date

Immediate

Expiry Date

22 Mar, 26

Salary

0.0

Posted On

22 Dec, 25

Experience

10 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Change Delivery, Operational Improvement, Digital Transformation, Financial Services, Payments, FX, Banking, Project Governance, Agile Delivery, Stakeholder Management, Team Leadership, Financial Reporting, Risk Management, Portfolio Management, Communication, Diversity, Inclusion

Industry

Banking

Description

Company Description Crown Agents Bank is a vastly growing and regulated UK bank that connects emerging and frontier markets to the rest of the world, using FX and payments technology. We are transforming the way payments and FX move through emerging markets, reducing friction so that more money gets to those who need it. Emerging markets payments are usually challenging, expensive, unreliable and opaque. Our solutions help fix these pain points. Ultimately, we connect traditionally hard-to-reach regions to global financial infrastructure, giving access to the best prices and the fastest, most reliable settlement. FX and cross-border payments are often complex and expensive, especially when operating in emerging markets. Crown Agents Bank (CAB) wraps its deep and trusted relationships and strength of network around innovative digital capabilities, and cross-border transaction banking solutions to enable fintech, corporates, governments, development organisations and banks to move money to, from, and across often hard-to-reach markets. Job Description The Head of Change Delivery plays a central role in the future success of Crown Agent’s Bank, leading a complex portfolio of transformation initiatives and ensuring projects are delivered on time, within budget, and aligned to strategic priorities. Combining leadership, financial governance, and delivery expertise, the role demands strong stakeholder management and clear communication. As part of the COO’s Extended Leadership Team, responsibilities include managing investment in platform change, overseeing risks and dependencies, and maintaining alignment with CAB’s strategic objectives. The role ensures robust governance through auditable controls, accurate financial data, and close collaboration with Technology, Finance, and Transformation teams. Success is measured by efficient delivery, safeguarding ROI, and achieving intended business outcomes. Role Responsibilities Portfolio Management & Strategic Alignment: Lead a team of Delivery Managers and Business Analysts in driving project delivery to successful outcomes. Identify and address dependencies and cross-portfolio risks, working with stakeholders across Operations, Technology, and Front Office teams. Provide the central point of contact for Strategy, Business and Technology stakeholders, taking responsibility for effective prioritisation of the investment portfolio over time. Governance & Financial Reporting Co-ordinate governance of financial investment in platform change, including oversight of documentation of financial governance TORs and standards. Manage forecasting, actuals and budget for investment projects with support from the PMO. Escalate significant financial risks and deviations. Liaise with Delivery Managers and Finance Business Partners to ensure accurate and timely financial data capture vs benefits realised. Define and operate necessary controls to be effective and auditable. Team Leadership & Engagement: Lead a team of Delivery Managers and Business Analysts in delivering their outcomes on time and within budget. Support the personal development of all team members and manage individual performance. Champion engagement, diversity, and inclusion, setting a strong example as part of the COO SLT. Qualifications 10+ years of experience covering relevant skills such as change delivery, operational improvement, and digital transformation. Experience of financial services sector, preferably in Payments, FX, and/or Banking. Experience in leading project governance, including agile delivery methodology and standards. Evidence of people-leadership across a range of disciplines and experience levels. Additional Information Hybrid working - 4 days a week on site from our London office Contributory personal pension plan: - Minimum: Employee 2% and Employer 7%. Employer matches contributions in 1% increments to a maximum of: Employee 5% and Employer 10% Life Assurance – 4 times annual salary Group Income Protection Private Medical Insurance – this may include cover for partner and or children at company cost. Cover includes Optical, Dental and Audiology Discretionary Bonus Competitive Annual Leave 2 Volunteering Days Benefit Hub

Responsibilities

The Head of Change Delivery leads a portfolio of transformation initiatives, ensuring projects are delivered on time and within budget. This role involves managing investment in platform change and overseeing risks while maintaining alignment with strategic objectives.