Primary Details
Time Type: Full time
Worker Type: Employee
Part of the NZ, Pacific Leadership team
Permanent, full time
Auckland location
The opportunity
This is a meaningful opportunity to step into a leadership role where every voice is valued, ideas are welcomed, and contributions truly make a difference. As Head of Claims for NZ Pacific, you’ll bring authenticity and a fresh perspective to help shape the future of our claims function. While the portfolio includes both short and long tail claims, we’re open to a variety of experiences and won’t limit the opportunity based on technical exposure to both.
What matters most is your ability to build trust, connect with people, and thoughtfully challenge current ways of working to drive positive change. Whether you’re already in a senior role or ready to take the next step in your leadership journey, this role offers the chance to influence how we work, support teams through change, and contribute to a business that values purpose alongside performance.
You’ll join a collaborative leadership team that values curiosity, clarity, and care. If you’re passionate about improving how we work, developing people, and delivering meaningful outcomes—this could be the ideal next step.
Your new role

You’ll be supported to lead in a way that reflects your personal style and values. Key responsibilities include:

• Support the development & implementation of the NZPAC claims strategy, ensuring it aligns with divisional goals and delivers against key milestones
• Provide technical expertise and business acumen as a key public interface to develop QBE’s profile in the marketplace
• Direct thorough investigation of claims
• Provide team with direction and key decision making on large complex claims
• Ensure team efficiency by managing claims-related finances and implementing best practices.
• Use planned business levels and knowledge of the Claims environment to forecast Claims activity and support decision making
• Championing a data-informed culture—supporting analytical thinking, continuous learning, and customer-focused decision-making
• Building strong, trusted relationships with stakeholders across NZ, Pacific and Australia, creating alignment and shared success
• Leading with inclusive leadership & curiosity—fostering open dialogue, innovation, and a safe space for ideas and questions
• Happy to talk flexible working

More information and the full job profile can be shared with applicants during the interview process.
Please note that for the successful candidate, this process will include a phone screen with our Talent Acquisition team, 2 interviews (either face to face or online via Teams) and background checks.
About you

We’re looking for a capable, thoughtful, and future-focused leader who brings:

• A background in insurance claims, with technical competencies and operational understanding
• A collaborative and adaptive leadership style with stakeholder management skills & confidence to navigate change
• Comfortable with challenging traditional ways of thinking in a constructive and respectful manner
• A mindset that thrives on innovation, process improvement, and exploring better ways to deliver claims services
• A passion for building inclusive teams and a demonstrated commitment to diversity
• Experience working across regions and with Australian stakeholders is a plus
• While broker relationships aren’t a focus, you’ll bring a sharp attention to internal processes and customer outcomes

About QBE
We can never really predict what’s around the corner, but at QBE we’re asking the right questions to enable a more resilient future – helping those around us build strength and embrace change to their advantage.
We’re an international insurer that’s building momentum towards realising our vision of becoming the most consistent and innovative risk partner.
And our people will be at the centre of our success. We’re proud to work together, and encourage each other enable resilience for our customers, our environment, our economies and our communities.
With more than more than 11,000 people working across 27 countries, we’re big enough to make a real impact, but small enough to provide a friendly workplace, where people are down-to-earth, passionate and kind.
We believe this is our moment – what if it was yours too?
Your career at QBE — let’s make it happen!
www.qbe.com/nz/about-qbe/careers
Benefits

We offer a range of benefits to help provide holistic support for your work life, whatever your circumstances. As a QBE employee you will have access to and benefit from:

• ‘Hybrid Working’ – a mix of working from home and in the office to enhance your work/life balance
• Our ‘Thriving at our Best’ wellbeing program, including free holistic wellbeing coaching, nutritional, confidential counselling, financial and legal advice
• 18 weeks’ gender-equal flexible leave for all new parents, including paid super
• The ability to maximise retirement savings through voluntary super contributions and company matching
• Income protection, trauma insurance & Death and Total Permanent Disability insurance
• Additional leave and support through QBE’s Family Domestic Violence First Responder Network
• Discounts on insurance products, car hire, hotels, goods and services including benefits through our various sports and arts sponsorship partners

Rewards & Recognition

We value our employee’s experience with us and are proud to have been recognised for the following awards:

• 2021 LinkedIn Top Employer & HRD Employer of Choice
• 2020 Best Workplace Diversity & Inclusion and Excellence Award for Best Health & Wellbeing at the Australian HR Awards
• Gold Employer status for 4 years in a row 2019 - 2022 Australian Workplace Equality Index (AWEI) – the definitive national benchmark on LGBTQI+ workplace inclusion
• Ranked 6th place in the AAGE Top Graduate Employers 2021 as voted by graduates
• Top 20 Workplaces for Dads in 2019 and 2020 (HBF Direct Advice for Dads)
• Family First accredited employer since 2021

Apply now!
APPLY NOW and let’s make it happen!
Click APPLY to submit your application. Successful applicants will need to complete work rights, police and credit checks through our online provider as a condition of employment.
QBE recognise the value of diverse perspectives and experience. We are committed to an inclusive workplace where everyone feels valued and respected for who they are. If we can provide support with accessibility requirements and adjustments, alternative work arrangements or you would like to connect with one of our employee networks at any stage of the recruitment process, please contact us at
recruitment@qbe.com
Skills:
Coaching for success, Company Representation, Critical Thinking, Decision Making, Influencing, Intentional collaboration, Managing Ambiguity, Managing performance, Navigating ambiguity, Policy Management, Strategic Agility, Strategic Leadership, Strategic Planning, Succession Planning, Thought Leadership
Application Close Date: 28/04/2025 11:59 PM
How to Apply:
To submit your application, click “Apply” and follow the step by step process.
Equal Employment Opportunity:
QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates

• Support the development & implementation of the NZPAC claims strategy, ensuring it aligns with divisional goals and delivers against key milestones
• Provide technical expertise and business acumen as a key public interface to develop QBE’s profile in the marketplace
• Direct thorough investigation of claims
• Provide team with direction and key decision making on large complex claims
• Ensure team efficiency by managing claims-related finances and implementing best practices.
• Use planned business levels and knowledge of the Claims environment to forecast Claims activity and support decision making
• Championing a data-informed culture—supporting analytical thinking, continuous learning, and customer-focused decision-making
• Building strong, trusted relationships with stakeholders across NZ, Pacific and Australia, creating alignment and shared success
• Leading with inclusive leadership & curiosity—fostering open dialogue, innovation, and a safe space for ideas and questions
• Happy to talk flexible workin