Head of Client Delivery at Pavago

, , Philippines -

Full Time

Start Date

Immediate

Expiry Date

17 Aug, 26

Salary

0.0

Posted On

19 May, 26

Experience

10 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Client Delivery Management, Post-Sales Lifecycle, Implementation Strategy, Stakeholder Management, AI-Driven Workflows, Operational Excellence, Escalation Management, GTM Enablement, Process Optimization, Client Onboarding, Risk Mitigation, Cross-Functional Collaboration, SaaS Delivery, Technical Account Management, Customer Success, Strategic Planning

Industry

Staffing and Recruiting

Description

Job Title: Head of Client Delivery Position Type: Full-Time, Remote Working Hours: U.S. Business Hours About the Role We are seeking a highly experienced Head of Client Delivery to lead and manage the complete post-sales client lifecycle across onboarding, implementation, adoption, and long-term client success. This is a senior, hands-on leadership role responsible for ensuring clients successfully deploy and adopt advanced AI-driven solutions while achieving measurable business outcomes. You will serve as the primary owner of delivery quality, client satisfaction, operational execution, and long-term account health. The ideal candidate combines strategic thinking with operational excellence and thrives in fast-moving, high-accountability environments. You will work cross-functionally with Sales, Product, Engineering, and Client Success teams while acting as a trusted advisor to client stakeholders throughout the delivery journey. This role is not purely managerial — it requires active involvement in implementations, escalations, process development, and client-facing execution. ResponsibilitiesPost-Sales Delivery & Implementation • Own the end-to-end client delivery lifecycle from post-sale handoff through onboarding, implementation, adoption, and expansion • Ensure clients achieve measurable business outcomes through structured execution and delivery management • Oversee multiple concurrent client implementations while maintaining delivery quality and timelines • Create clear implementation plans, onboarding frameworks, and adoption strategies Client Ownership & Accountability • Serve as the primary accountability owner for client satisfaction, delivery outcomes, and long-term success • Build trusted relationships with client stakeholders across technical and operational teams • Guide clients through implementation decisions, workflow optimization, and adoption strategies • Manage complex client escalations and drive resolution plans proactively Technical & GTM Enablement • Collaborate closely with Sales, Product, and Engineering teams on complex implementations and GTM workflows • Translate client business goals into scalable technical and operational execution plans • Ensure integrations, automation systems, and AI-driven workflows support client objectives effectively • Align client delivery with scalable internal processes and technical best practices Process Building & Operational Improvement • Define, document, and continuously improve delivery playbooks, onboarding systems, and operational workflows • Identify risks early and proactively mitigate implementation or adoption challenges • Develop scalable systems to improve delivery efficiency and consistency as the organization grows • Use client feedback, operational insights, and performance metrics to drive process improvements Leadership & Cross-Functional Collaboration • Build strong working relationships across Client Success, Sales, Product, and Engineering teams • Support strategic planning around retention, expansion, and customer experience improvements • Contribute operational insights to product roadmap and service optimization discussions • Help shape and scale the broader Client Delivery and Success organization What Makes You a Strong Fit • Strong blend of strategic leadership and hands-on operational execution • Highly ownership-driven and comfortable operating in fast-moving environments • Excellent client-facing communicator who can engage technical and non-technical stakeholders confidently • Strong problem solver with proactive risk management instincts • Comfortable creating structure and systems in evolving environments • Deeply focused on client outcomes, adoption, and long-term value realization Required Experience & Skills • Senior-level experience in Client Success, Solutions Engineering, GTM Engineering, Technical Account Management, or Implementation leadership roles • Strong understanding of modern GTM stacks, automation systems, and AI-enabled workflows • Proven experience managing high-stakes client relationships and complex implementations • Excellent communication, stakeholder management, and operational leadership skills • Strong problem-solving, escalation management, and delivery coordination experience • Ability to manage multiple concurrent client projects and operational priorities Preferred Experience & Tools • Experience working with AI and automation tools such as ChatGPT, Claude, Clay, or related platforms • Background scaling client delivery, onboarding, or post-sales functions in SaaS or AI-driven environments • Experience supporting technical integrations, workflow automations, or complex implementation projects • Familiarity with CRM, workflow automation, and customer operations platforms • Experience in startup, high-growth SaaS, or AI product environments Education • Bachelor’s degree in Business, Engineering, Computer Science, or related field preferred • Advanced certifications or relevant professional training are a plus What Does a Typical Day Look Like? A Head of Client Delivery focuses on ensuring clients achieve successful adoption, measurable outcomes, and long-term satisfaction. You will: • Oversee active onboarding and implementation projects across multiple accounts • Meet directly with clients to align on objectives, timelines, adoption, and operational workflows • Collaborate with Product, Engineering, and Sales teams to unblock implementation challenges • Resolve escalations and proactively mitigate delivery risks • Improve onboarding systems, implementation processes, and operational playbooks • Monitor account health, adoption progress, and client satisfaction metrics In essence: you are responsible for ensuring clients successfully deploy, adopt, and realize ongoing value from the company’s solutions while building scalable delivery operations behind the scenes. Key Metrics for Success (KPIs) • Client onboarding and implementation success rates • Time-to-value and client adoption milestones • Client satisfaction, retention, and long-term account health • Reduction in delivery delays, escalations, and implementation risks • Expansion opportunities and client growth outcomes • Operational scalability and delivery process efficiency Interview Process • Initial Phone Screen • Video Interview with Pavago Recruiter • Strategic / Delivery Assessment • Client Interview with Leadership Team • Offer & Background Verification #ClientDelivery #ClientSuccess #ImplementationManager #SolutionsEngineering #CustomerSuccess #AIWorkflows #SaaS #RemoteWork #OperationsLeadership #PostSales #Automation #TechnicalConsulting #CustomerExperience #B2BSoftware

Responsibilities

Lead the end-to-end post-sales client lifecycle, focusing on onboarding, implementation, and long-term adoption of AI-driven solutions. Develop scalable delivery playbooks and collaborate cross-functionally to ensure clients achieve measurable business outcomes.