Head of Client Operations at Pavago

, , Kenya -

Full Time

Start Date

Immediate

Expiry Date

10 Aug, 26

Salary

0.0

Posted On

12 May, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Client Retention, Cold Email Strategy, Deliverability, Inbox Placement, Copywriting, Lead Generation, Client Operations, SOP Development, Apollo.io, Smartlead.ai, Instantly.ai, API Integration, Automation, AI Tools, Client Relationship Management, Campaign Optimization

Industry

Staffing and Recruiting

Description

Head of Client Operations (Remote) – Own Client Results, Retention & Delivery Position Type: Full-Time, Remote Working Hours: Flexible (U.S. Client Time Zones Required) About the Role We’re hiring a Head of Client Operations to take full ownership of everything that happens after a client signs. This is not a project management role. You own: Client results Campaign performance Retention Satisfaction You will operate inside a fast-moving startup environment — where systems are evolving, priorities shift, and execution matters more than theory. If you’ve worked in scaling environments and can own outcomes end-to-end, this role is for you. What You’ll OwnClient Ownership (20–30 Accounts) Act as the primary point of contact for all clients Lead check-ins, manage expectations, and handle requests Anticipate risks early and prevent churn Own client satisfaction, retention, and long-term success Campaign Performance & Results Diagnose and fix underperforming cold email campaigns Troubleshoot: Deliverability issues Poor list quality Low-converting messaging Quality-check campaigns before launch Continuously optimize for measurable outcomes Cold Email Execution (Hands-On) Write and refine outbound copy when needed Improve inbox placement and response rates Use tools and platforms like: Apollo.io Smartlead.ai Instantly.ai Systems, SOPs & Scaling Build delivery systems as the company grows Create practical, evolving playbooks Track: SLAs Client health Delivery performance Improve workflows continuously (not perfection, progress) Cross-Functional Execution Work closely with: Developers (technical issues, infrastructure) Outreach team (campaign execution) Report directly to the founder Own visibility into: Client health Risks Performance What Success Looks Like High client retention and low churn Strong campaign performance (deliverability + replies) Clients consistently getting results Issues identified and fixed before escalation Delivery systems improving as the company scales What Makes You a Strong Fit You’ve operated in early-stage or scaling startups You take ownership without waiting for instructions You’re comfortable with imperfect systems and fast iteration You communicate directly and confidently with founders You focus on execution, not theory You can zoom in (fix campaigns) and zoom out (improve systems) Requirements (Must-Have)Experience Experience owning client delivery / operations in a startup Background in: Cold email agencies Lead generation High-velocity outbound environments Core Skills Deep expertise in: Cold email strategy Deliverability Inbox placement Copywriting Ability to personally fix campaigns when needed Technical understanding of: APIs Automations Data flows Daily use of AI tools like: ChatGPT Nice to Have Experience scaling client delivery teams Experience working directly with founders Familiarity with outbound infrastructure and domains Exposure to growth-stage startup environments Key Metrics (KPIs) Client retention & churn reduction Campaign performance (deliverability, replies, conversions) Client satisfaction & relationship health SLA adherence & delivery consistency Overall impact on client results Why This Role Stands Out Full ownership (not a support role) Direct impact on revenue and retention Work directly with the founder Build systems from the ground up Opportunity to evolve into: COO / Head of Operations Growth leadership roles Interview Process Initial Screening Founder Interview Final Discussion Offer & Onboarding Apply Now If you can own client outcomes, fix problems fast, and build systems while executing daily, this role gives you the opportunity to operate at the core of a scaling startup. Apply now if you’re ready to take full responsibility for client success and growth.

Responsibilities

Own end-to-end client results, retention, and delivery for 20-30 accounts in a fast-paced startup. This includes diagnosing campaign performance, optimizing cold email execution, and building scalable delivery systems and SOPs.