Head of Client Operations at Pavago

, , Mexico -

Full Time

Start Date

Immediate

Expiry Date

16 Aug, 26

Salary

0.0

Posted On

18 May, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Client Relationship Management, Cold Email Strategy, Lead Generation, Deliverability Optimization, Campaign Performance Analysis, Operational Scalability, Copywriting, DNS Troubleshooting, API Integrations, Workflow Automation, Client Retention, Strategic Communication, Project Management, AI Tooling, Onboarding Systems, SLA Tracking

Industry

Staffing and Recruiting

Description

🚀 Head of Client Operations (Cold Email, Client Success & Startup Operations) Full-Time | Remote | Flexible U.S. Time Zone Collaboration 🔥 About the Role We’re hiring a high-ownership Head of Client Operations to lead client delivery, campaign performance, retention, and operational execution inside a fast-growing startup environment. This is not a traditional project management role. You will fully own: ✅ Client relationships ✅ Campaign performance ✅ Retention & satisfaction ✅ Delivery systems ✅ Operational scalability You’ll work directly with: the founder developers outreach teams operations to ensure client campaigns deliver measurable results while the company scales rapidly. This role is ideal for someone who thrives in: startup chaos high-accountability environments fast iteration cycles imperfect systems that need improvement If you’ve worked inside a cold email agency, lead generation company, or fast-growing startup and enjoy solving operational and campaign problems directly — this role is a strong fit. 🔥 What You’ll OwnClient Relationship Ownership Serve as the primary point of contact for: 20–30 active client accounts Lead: client check-ins strategic conversations ongoing communication Manage expectations and proactively prevent churn Build strong, long-term client relationships Ensure clients feel: informed supported confident in delivery Campaign Performance & Delivery Diagnose and fix: underperforming campaigns deliverability issues inbox placement problems low-converting messaging Review campaigns before launch to ensure: technical readiness copy quality deliverability setup Continuously optimize: open rates reply rates meeting conversion campaign performance Personally contribute to: copywriting troubleshooting strategy adjustments when needed Cold Email & Deliverability Operations Own campaign execution quality across: inbox warm-up domain health deliverability list quality sending infrastructure Understand and troubleshoot: spam placement DNS issues API/integration problems automation breakdowns Work closely with technical teams to improve system reliability Processes, Systems & Documentation Build operational playbooks and delivery workflows Improve: onboarding systems campaign QA processes client communication standards Create scalable systems while the company grows rapidly Track: SLAs client health delivery metrics operational bottlenecks Cross-Functional Collaboration Coordinate closely with: development teams outreach specialists operations leadership Report directly to the founder on: campaign performance churn risks delivery issues operational priorities Help align execution across departments during rapid growth 💻 What We’re Looking ForCore Requirements Experience leading: client operations account ownership delivery operations inside fast-growing startups or agencies Strong background in: cold email lead generation outbound operations Hands-on expertise with: deliverability inbox placement domain warm-up campaign optimization cold email copywriting Ability to personally troubleshoot campaigns without relying entirely on technical teams Strong understanding of: APIs automations workflows operational systems Daily practical use of: ChatGPT Claude AI workflow tools ⭐ Ideal Candidate Startup operator mindset Highly proactive and execution-focused Comfortable working with changing priorities Strong communicator with founders and executives Takes ownership without waiting for perfect systems Problem-solver who thrives under pressure 📅 What a Typical Day Looks Like Review campaign performance and client health metrics Troubleshoot deliverability or low-performing campaigns Meet with clients and manage expectations Coordinate fixes with outreach and development teams Review copy, lists, and infrastructure quality Improve internal playbooks and workflows Report risks, churn concerns, and operational updates to the founder In short: You ensure clients stay happy, campaigns perform, operations scale smoothly, and delivery quality remains high as the company grows rapidly. 📊 Success Looks Like Strong client retention and reduced churn Consistent campaign performance improvements High deliverability and inbox placement rates Clear operational systems and delivery standards Strong client relationships and communication quality Leadership confidence in operational execution 🌍 Why This Role Stands Out Direct ownership over client success and delivery operations Work closely with the founder and leadership team High-impact role inside a scaling startup environment Opportunity to shape: systems operations client delivery standards Strong autonomy and decision-making ownership Exposure to: AI workflows cold email infrastructure startup scaling operations 🧪 Interview Process Initial Screening Founder Interview Final Discussion Offer & Onboarding 👉 Apply Now If you: Thrive in startup environments Understand cold email deeply Enjoy solving operational and client problems directly Want ownership over client success and campaign performance This role is a strong fit for you.

Responsibilities

Lead client delivery, campaign performance, and retention for 20-30 active accounts in a fast-growing startup. Build operational playbooks and manage the technical infrastructure of cold email campaigns to ensure high deliverability and scalability.