Head of Client Operations at Pavago

, , Colombia -

Full Time

Start Date

Immediate

Expiry Date

29 Jul, 26

Salary

0.0

Posted On

30 Apr, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Client Operations, Account Management, Cold Email Strategy, Copywriting, Deliverability Troubleshooting, Churn Reduction, Process Documentation, SLA Management, Data Analysis, Automation, API Understanding, AI Tools, Problem Solving, Startup Scaling, Client Retention, Campaign Optimization

Industry

Staffing and Recruiting

Description

Job Title: Head of Client OperationsPosition Type: Full-Time, RemoteWorking Hours: Flexible, with client meetings in U.S. time zones About the Role We are looking for a Head of Client Operations who has experience operating inside a growing startup environment and can own everything that happens after a client signs. This is not a project management role. You will be fully accountable for client campaigns, results, satisfaction, and retention. This role requires someone who understands the realities of scaling startups — changing priorities, imperfect systems, fast iteration, and high ownership. You will work closely with the founder, developers, and outreach team to ensure client delivery keeps pace with growth while maintaining strong results and retention. ResponsibilitiesClient Relationship Ownership Act as the primary point of contact for 20–30 active clients Lead client check-ins, manage expectations, and handle ongoing requests Anticipate risks early and proactively prevent churn Own client satisfaction, retention, and long-term success Campaign Performance & Results Diagnose and resolve underperforming cold email campaigns Troubleshoot deliverability issues, list quality problems, and low-converting copy Quality-check campaigns before launch to ensure readiness and performance Continuously optimize campaigns for measurable outcomes Processes, Systems & Documentation Build and refine delivery documentation as the business scales Create practical playbooks that evolve with a growing startup Track SLAs, client health metrics, and delivery standards Cross-Functional Collaboration Work closely with the development team on technical and infrastructure issues Coordinate with the outreach team on execution and optimization Report directly to the founder on client health, risks, and delivery performance What Makes You a Perfect Fit You have operated in fast-growing startups where roles are fluid and ownership is high You take responsibility for outcomes without waiting for perfect processes You communicate directly and confidently with founders and executives You are comfortable adapting as the business evolves You focus on execution, impact, and results Required Experience & Skills Experience leading client delivery, operations, or account ownership within a growing startup or early-stage company Background in cold email agencies, lead generation, or similar high-velocity environments Hands-on expertise in cold email strategy, copywriting, deliverability, warm-up, and inbox placement Ability to personally write copy and troubleshoot campaigns when needed Technical enough to understand APIs, automations, and data flows without relying heavily on engineering Daily, practical use of AI tools for real operational work Strong problem-solving skills and comfort working in environments where systems are still being built Key Metrics for Success (KPIs) Client retention and churn reduction Campaign performance and deliverability outcomes Client satisfaction and relationship health Delivery consistency and SLA adherence Overall impact on client results as the company scales Interview Process Initial Screening Interview with Founder Final Discussion Offer & Onboarding #LI-AG1

Responsibilities

The Head of Client Operations will own the entire post-sale client lifecycle, ensuring high satisfaction, retention, and campaign performance. They will manage client relationships, diagnose technical campaign issues, and build scalable operational processes.