WHO WE ARE:

Wealthspire Advisors is a New York City-based, independent registered investment Advisory firm with $20B in AUM. We have more than 300 employees serving clients from 22 offices in 12 states. With a strong commitment to a fiduciary business model, the firm believes in connecting all aspects of a client’s financial life to deliver thoughtful, collaborative strategies that focus on what is most important to each client. Wealthspire Advisors acts as a wealth manager, investment Advisor, consultant, and constant partner in helping clients achieve their aspirations. For more information on Wealthspire Advisors, please visit?www.wealthspire.com.

POSITION SUMMARY:

The Head of Client Service is a senior leadership role responsible for setting the vision, strategy, and execution of the Client Service function. This individual will lead a high-performing team of 70+ Managers, Client Service Associates, Resource Specialists, and Onboarding Specialists, ensuring a consistent, high-quality client experience across all service channels. The role requires a forward-thinking leader who can drive operational excellence, foster a culture of accountability and innovation, and align service delivery with the firm’s long-term growth objectives.

QUALIFICATIONS:

• Bachelor’s degree required; advanced degree or industry certifications (e.g., CFP®, CIMA®, Series 65) preferred.
• 8–10+ years of progressive leadership experience in client service or operations within a registered investment advisor (RIA), wealth management, or financial services firm.
• Proven track record of leading, recruiting and scaling client service teams in a dynamic, high-growth environment.
• Deep understanding of financial products, advisory platforms, and client service best practices.
• Exceptional leadership, communication, and interpersonal skills, with the ability to influence and inspire across all levels of the organization.
• High proficiency in Microsoft Office Suite; strong experience with CRM systems, portfolio management tools, and custodian platforms.
• Demonstrated ability to manage competing priorities, drive strategic initiatives, and deliver results in a client-centric environment.
• Experience with integrations following firm acquisitions.
• Deep experience with direct client engagement and service for clients across the wealth spectrum, including those that are UHNW.

• Strategic Leadership: Define and execute a scalable client service strategy that supports the firm’s growth, enhances client satisfaction, and aligns with Wealthspire’s fiduciary values.
• Team Development: Lead, mentor, and develop a multi-level team, fostering a culture of collaboration, continuous learning, and high performance.
• Client Experience Oversight: Serve as the executive sponsor for client service excellence, ensuring that all client interactions reflect the firm’s commitment to integrity, responsiveness, and personalized care.
• Budget management: Own departmental budgets and resource allocation to maximize efficiency and effectiveness.
• Cross-Functional Collaboration: Partner with advisory, operations, compliance, and technology teams to streamline workflows, resolve complex issues, and implement service innovations.
• Custodian/Vendor Engagement: Work closely with our service partners, especially including our primary Custodians (Schwab, Fidelity, Pershing). Create deep relationships with counterparts, negotiate contracts, be the senior point of escalation on issues.
• Mergers & Acquisitions: Present to and help evaluate target acquisitions as it relates to client service model and delivery. Oversee integration of client service teams, new process training, and custodian transition.
• Process Optimization: Identify and implement best practices, automation opportunities, and technology enhancements to improve efficiency, accuracy, and scalability of service delivery.
• Measurement: Develop and implement reporting and tracking methodologies to measure team effectiveness, service satisfaction, and other key performance indicators.
• Risk and Compliance Management: Ensure all client service activities adhere to regulatory requirements and internal policies, proactively identifying and mitigating risks.
• Change Leadership: Champion organizational change initiatives, including system upgrades, service model transitions, and client segmentation strategies.