HEAD OF CLINICAL SERVICES – MENTAL HEALTH

Are you an experienced clinical leader with a passion for driving service improvement in mental health care?
Do you thrive in a dynamic environment where strategic planning, operational delivery, and stakeholder engagement go hand in hand?
Are you committed to delivering safe, effective, and high-quality services while supporting and developing multidisciplinary teams?

WHO WE ARE

As NHS Scotland’s unique provider of a national tele-health and tele-care service, we are responsible for the delivery of health advice and information by telephone and online services to the population of Scotland 24 hours a day, 365 days a year. NHS 24 is a patient-focused service providing the people of Scotland with triage, advice, guidance, referral and information on health and healthcare services.
Our Regional Centres are located at Hillington, Cardonald, Clydebank, South Queensferry, Dundee and Aberdeen. This post will be based in our Cardonald Regional Centre.

BENEFITS

NHS 24 offers a complete benefits package, with a permanent contract on Band 8c £87,400 - £93,685 Per Annum (pro rata if applicable). Placement on salary scale is dependent on confirmation of previous relevant NHS service.

We also offer you many supportive policies to enhance your employee journey and have a comprehensive Employee Assistance Programme Provider, Cycle to Work Scheme, bursary scheme and a range of learning and development. As an NHS Scotland employee you will be entitled to:

• 35 days annual leave (rising to 41) pro-rata
• Development opportunities including study bursaries, e-learning and classroom-based courses
• Enhanced pay for working public holidays
• Enrolment into the Scottish Public Pensions Agency (SPPA) pension scheme
• NHS discounts on goods and services
• HELP, employee support and assistance

This is an excellent opportunity for a motivated and experienced individual who is looking for a challenging and rewarding role that will contribute to the success of a public organisation.

THE ROLE

The Head of Clinical Services for Mental Health will be clinically responsible for the operational delivery of all Mental Health services, ensuring clinical effectiveness of all services within associated location and remit.
The provision of visible, positive, inclusive, and cohesive Clinical leadership in order to enable the successful implementation of The NHS 24 Strategy.
By means of effective and visible senior clinical leadership, the post holder will ensure the delivery of continuous improvement in patient care and minimise risk and harm to the public through the application of organisational strategic vision, professional & health care standards.

KEY RESPONSIBILITIES

• Responsible for the management and leadership for all Mental Health frontline and Service Support staff within the relevant regional centre and associated local/remote centres in their geographical area
• Responsible for the improvement of mental health services within service delivery to ensure continuous quality, safe and effective care, within defined NHS 24 regional contact centres and national areas of responsibility
• Lead in the articulation and promotion of the organisational improvement strategy, in order to cascade awareness and belief, at all levels throughout the organisation
• Directly handles patient complaints/comments and will be point of escalation in handling complaints for the team
• Lead on key areas of workforce and team development to improve recruitment, retention and sense of staff value which will ensure stability and resilience of the clinical service