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Within Global Cloud Infrastructure & Delivery, part of the Customer Service & Delivery Board Area, the Cloud Data Center and Infrastructure Lifecycle services unit (Cloud DLS) delivers critical data center-related infrastructure lifecycle services, before and after productive operations, while also being responsible for all sustainability aspects of SAP’s cloud infrastructure sourcing. The Head of Cloud DLS is fully accountable for the delivery and performance of the unit, which consists of ~150 employees structured by service area and by geography. It operates 24/7 36 data centers across 4 continents with a total of 60 MWs capactiy, 34 of them customer-facing. In 2024 it set up ~4.000 IT infrastructure devices (servers, storage, networks) in the data centers and decommissioned and re-marketed / recycled ~10.000.

• Lead and guide the unit to highly measurable effectiveness and efficiency
• Ensure continuously high service delivery and operations quality and constantly meet operational KPIs, e.g. 100% data center uptime
• Manage people managers as well as individual contributors
• Foster collaboration and team thinking within the unit, within GCID and with other units in SAP like Facilities management, Security & Compliance, Procurement and Controlling
• Develop the unit to answer future requirements, e.g. use of AI in DC operations and lifecycle management, robotics in data centers
• Adjust supply chain models to navigate changing demand and geo-political supply constraints
• Represent the unit within GCID Leadership team and tightly collaborate with peers in GCID, in particular a very close collaboration and partnership with SAP Cloud Infrastructure L2 unit
• Sponsor, monitor and consult strategic programs on data center, HW lifecycle and sustainability topics
• Represent the unit in Steering committees and executive meetings, e.g. SAP’s Net Zero program
• Manage external service provider service and cost performance and represent SAP at executive levels with providers
• Participate in 24/7 major incident management for GCID and proactively drive executive updates in case of data center-related outages
• Be accountable for budget and HC compliance of the unit and continuously drive cost optimizations
• Be accountable for data center related business cases and their execution
• Represent SAP in external sustainability pacts and executive meetings with regulatory bodies