Head of Collections - Strategy, Transformation & Performance at FairMoney

Lagos, Lagos State, Nigeria -

Full Time

Start Date

Immediate

Expiry Date

25 Apr, 26

Salary

0.0

Posted On

25 Jan, 26

Experience

10 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Collections Strategy, Data Analysis, Leadership, Risk Management, Customer Experience, Financial Products, Performance Improvement, Team Development, Accountability, Transformation, Segmentation Strategies, Behavioural Analytics, Process Redesign, Stakeholder Engagement, Decision Making, Operational Excellence

Industry

Financial Services

Description

FairMoney is a pioneering mobile banking institution specializing in extending credit to emerging markets. Established in 2017, the company currently operates primarily within Nigeria, and it has secured nearly €50 million in funding from renowned global investors, including Tiger Global, DST, and Flourish Ventures. In alignment with its vision, FairMoney is actively constructing the foremost mobile banking platform and point-of-sale (POS) solution tailored for emerging markets. The journey began with the introduction of a digital microcredit application exclusively available on Android and iOS devices. Today, FairMoney has significantly expanded its range of services, encompassing a comprehensive suite of financial products, such as current accounts, savings accounts, debit cards, and state-of-the-art POS solutions designed to meet the needs of both merchants and agents. FairMoney thrives on its diverse workforce, bringing together talent from over 27 nationalities. This multicultural team drives the company’s mission of reshaping financial services for underserved communities.To gain deeper insights into FairMoney’s pivotal role in reshaping Africa’s financial landscape, we invite you to watch informative video. Job Description End-to-End Ownership Full accountability for cash collected, arrears, roll-rates, PAR/NPL, and recovery economics Own outcomes, not activities or excuses Actively shape upstream inputs (Risk, Product, CX, Tech) to improve downstream collections performance Strategy & System Design Design and execute a multi-horizon collections strategy: Short-term cash optimisation Mid-term recovery improvement Long-term customer behaviour change Build structured approaches to: Early vs late-stage collections Segmentation-driven treatment strategies Behavioural and incentive-based interventions Introduce clear experimentation frameworks (control vs test, ROI-driven rollouts) Data-Led Decision Making Use data to drive decisions Partner deeply with Risk and Data Science on: Roll-rate optimisation Behavioural analytics Treatment effectiveness measurement Unit economics and ROI of collections actions Demand transparent, decision-ready reporting with clear accountability Team & Bench Strength Build a high-calibre leadership bench within Collections Upgrade talent decisively where required Develop leaders, not just agents Create a culture of accountability, ownership, and continuous improvement Cross-Functional Leadership Actively influence Product, Risk, Tech, and CX — do not wait for alignment Challenge constructively where design or policy decisions harm recoveries Be a respected, firm voice at senior leadership and ExCo forums Customer & Brand Balance Improve collections outcomes without damaging long-term customer value Reduce escalations through system fixes, not firefighting Balance firmness with fairness through smarter design, not leniency Time-Bound Success ExpectationsFirst 90 Days (Stabilise & Diagnose) Take full ownership of collections performance and escalations Establish clear visibility on cash, arrears, roll-rates, and recovery drivers Identify and begin fixing the highest-impact structural blockers Deliver a credible, data-backed transformation roadmap with priorities and owners Reset accountability standards and leadership expectations within the team First 6 Months (Deliver Step-Change) Demonstrate measurable improvement in: Cash collected Cash-to-arrears and cash-to-instalment ratios Late-stage roll-rates Implement segmentation-driven treatment strategies at scale Reduce escalations and repeat failure points through system and process redesign Strengthen leadership bench with clear successors and upgraded capability Minimum of first degree in any related field of study. Senior leadership experience in collections within lending, fintech, or credit-led businesses Proven track record of turning around or materially improving collections performance Experience operating in data-rich, fast-moving environments Mindset & Traits Builder, not caretaker Strong personal ownership — “the buck stops with me” Comfortable with ambiguity and transformation Proactive, commercially minded, and decisive Willing to challenge peers and leadership when required Low tolerance for excuses; high tolerance for accountability Private Health Insurance. Pension Plan. Paid Time Off. Hybrid Work Model. Training & Development. Recruitment Process A screening interview with one of the members of the Talent Acquisition team. Technical interview with Global Head of Operations Final Interview with Chief Credit Officer

Responsibilities

The Head of Collections will have full accountability for cash collected and recovery performance, shaping upstream inputs to enhance collections outcomes. They will design and execute a multi-horizon collections strategy while building a high-caliber leadership team within Collections.