Customer experience and business analysis

• Preparing and managing detailed reports provided by business partners, and using data analysis to make decisions
• Analysing customer behaviour and data to identify opportunities for product and service development, improve customer satisfaction and enhance retail performanc

YOUR RESPONSIBILITIES

• Your daily tasks
  Team leadership
  Recruiting, organising, training and developing a high-performance team to drive business growth
  Budget management
  Preparing and managing the department’s budget, ensuring financial targets are met and optimising resource allocation

Commercial operations and retail

• Organising, supervising and developing retail and catering activities, while working with external partners to enrich and diversify the commercial offering
• Ensuring smooth cooperation with external partners to coordinate and improve retail operations

Customer experience and business analysis

• Preparing and managing detailed reports provided by business partners, and using data analysis to make decisions
• Analysing customer behaviour and data to identify opportunities for product and service development, improve customer satisfaction and enhance retail performance

Airline development and marketing
Working closely with airline partners to help them develop and diversify their services, while ensuring that these initiatives are aligned with their business objectives and the company’s strategic priorities (promoting partnerships, developing new routes and optimising existing services to increase passenger volumes and freight traffic).
Project initiation and cross-functional collaboration

Leading initiatives and participating in major cross-functional projects with a strong commitment to the airport’s environmental policy, ensuring that airline development and commercial strategies are aligned with sustainable practices, including the reduction of carbon emissions and the promotion of environmentally responsible operations.

• Your other missions
• Participating in the integration of new employees
• Participating in waste sorting and energy saving through responsible behavior

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Its main roles are :

• Providing a safe, high-performance infrastructure for the air transport of passengers and goods
• Developing the surrounding areas in terms of activities and facilities