Sandboxx is the leading platform dedicated to finding and building technology solutions throughout a service member’s military life cycle. We’re looking for people with drive and initiative who are excited about making great technology and a positive attitude for our service members. Come help us build meaningful solutions for the military community!

PREFERRED QUALIFICATIONS:

• Bachelor’s degree in Business, Marketing, Communications, or a related field (MBA or advanced degree a plus)
• 8+ years in community or program management roles, with a focus on revenue‑driving initiatives
• Demonstrated success with subscription or membership businesses, including pricing strategy and renewal optimization
• Hands‑on experience with community platforms (Circle, Discord) and support tools (Zendesk, Intercom)
• Strong analytical skills: experience building dashboards, conducting cohort analyses, and using data to inform strategy
• Track record running virtual and in‑person events and ambassador programs at scale

ABOUT THE ROLE:

Community is at the heart of everything we do at Sandboxx. We’ve built a passionate base of nearly 100,000 supporters—families, friends, veterans—who come together to celebrate recruits, swap stories, and find resources. Now it’s time to turn that energy into a thriving, self-sustaining ecosystem—and we need someone who’s been there before.
As our Head of Community Programs, you’ll own the end-to-end strategy for growth, engagement, and monetization. You’ve proven you can launch paid tiers, build ambassador networks, and integrate partner offerings at scale. You’ll design the roadmap for content, events, and premium experiences that keep members coming back week after week—and build a sustainable business in the process.
This is a hands-on leadership role. You’ll create playbooks for virtual meetups, quarterly challenges, and tiered membership offerings; set the metrics for success; and build the processes and tooling to make it all repeatable across tens of thousands of members. You’ll partner closely with Product, Marketing, Engineering and the Executive team to ensure community feedback shapes our roadmap—and that our programs deliver real value to both members and the business.

WHY WE’RE HIRING FOR THIS ROLE NOW:

This is a pivotal moment. Our community already outperforms on retention and spend, but turning that into a reliable, revenue-driving machine demands deep, hands-on expertise.

• We need a leader who treats community as a P&L responsibility—defining clear business goals, measuring ROI, and iterating programs to hit both engagement and revenue targets
• We’ve seen community members deliver significantly higher lifetime value than non-members, but our current efforts are ad hoc and inconsistent
• Our passionate supporter base needs structure—regular content, events, challenges, and tiers—to keep engagement high and advocacy growing
• Monetization isn’t just about paid tiers; sponsorships, branded merch, in-community activations, and strategic upsells represent untapped revenue streams
• Integrating complex partnership offerings requires someone who can weave them seamlessly into the member journey
• We need a repeatable, scalable engine—clear playbooks, tooling, and metrics ownership—so our community becomes a self-sustaining growth driver rather than a nice-to-have

WHAT YOU’LL BE RESPONSIBLE FOR:

• Launching and optimizing monetization programs—paid tiers, sponsorships, etc. and iterating on pricing, benefits, and go-to-market plans to meet revenue targets
• Designing and executing a 12-month community strategy covering content themes, virtual events, member challenges, ambassador cohorts, and premium offerings
• Defining and tracking core metrics—DAU/MAU, engagement rate, NPS, LTV—and reporting progress to leadership with clear business insights
• Building and managing a team of community managers, moderators, and contributors who bring your vision to life
• Developing onboarding flows and in-community prompts that guide new members toward “aha” moments within their first week
• Partnering with Marketing on cross-channel campaigns to drive sign-ups and reactivation, and with Product to surface member feedback into feature planning
• Creating toolkits and training for ambassadors and volunteer leaders to host meetups, run challenges, and grow local chapters
• Expanding our programs far beyond initial recruit cohorts—engaging veterans, new military spouses and families to build lifelong relationships