Head of Continuous Improvement & Initiative Governance at Rest

Sydney, New South Wales, Australia -

Full Time

Start Date

Immediate

Expiry Date

16 Dec, 25

Salary

0.0

Posted On

17 Sep, 25

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Leadership, Change Governance, Stakeholder Engagement, Communication Skills, Continuous Improvement, Lean Six Sigma, Project Management, Operational Effectiveness, Regulatory Compliance, Cross-Functional Collaboration, Strategic Alignment, Prioritisation, Reporting, Cost Efficiency, Customer Service Best Practices, Contact Centre Operations, Digital Service Models

Industry

Financial Services

Description

Company Description Supporting millions of Aussies since 1988 with low fees and competitive long-term performance. Profits back to members, not shareholders Closing date: 6th October 2025. Please note Rest does not accept speculative resumes from recruitment agencies Rest will review applications prior to the closing date and may close the role earlier Job Description Established in 1988, Rest is one of Australia’s largest profit-to-member superannuation funds. We support more than two million members, with around $100 billion of funds under management and are recognised as a responsible investment leader*. We believe when members understand and engage with their super, they’re more likely to get a better retirement outcome. Everything we do at Rest is underpinned by our values and behaviours, we want to Be Daring, Keep it Simple, Take Action and Have Grit. To put it simply we want our people to thrive and love the work they do. We're looking for a strategic leader to drive continuous improvement and change governance across our Service division. This role will lead the Service division’s continuous improvement (CI) agenda and govern the intake, prioritisation, and delivery of change initiatives. This role ensures meaningful change is delivered that improves Member experience, operational effectiveness and regulatory compliance. By balancing oversight with practical support, the role enables delivery of tangible improvements, while ensuring priorities are aligned to strategic objectives through backlog management and cross functional influence. Key Responsibilities: Lead and manage the Continuous Improvement (CI) team to deliver initiatives that enhance member experience, service outcomes, and cost efficiency. Govern the intake, prioritisation, and delivery of change initiatives across the Service division. Facilitate prioritisation forums and ensure alignment with strategic objectives. Champion CI methodologies (e.g. Lean Six Sigma) and embed sustainable improvements across the business. Provide clear reporting on initiative pipelines, benefits, trade-offs, and resource capacity. Collaborate with cross-functional teams to identify opportunities and ensure regulatory compliance. Qualifications Tertiary qualifications in Business, Operations, or a related discipline. Certification in project/program management (e.g. PMP, PRINCE2, Agile). Proven leadership in change governance or portfolio management within superannuation or financial services. Strong stakeholder engagement and communication skills, including executive-level influence. Experience in CI delivery using methodologies such as Lean Six Sigma. Ability to manage competing priorities and deliver outcomes aligned to business benefits. Beneficial: Knowledge of customer service best practices, contact centre operations, and digital service models. Additional Information Our benefits have been designed so you can tailor your experience with us and include: Personal and professional development opportunities Hybrid working Purchase leave scheme and gender neutral 16 weeks paid parental leave Super Contribution Continuation for 12 Months of parental leave Linkedin Learning Income Protection Insurance Rest Excellence awards (peer recognition awards based on Rest’s values and behaviours) Rest Stops - meeting free breaks If you share our values, believe you can help make a difference for our members and want to be part of a leading superannuation fund with a Super culture, please click Apply Now. Rest is committed to creating a flexible work environment and culture that embraces diversity, equity, and inclusion - where people feel welcome, safe to be themselves and inspired to do their best. We value the different backgrounds, lived experiences and abilities our diverse team brings. We welcome and encourage applications from candidates of all ages, cultural backgrounds, faiths, gender identities, sexual orientations and thinking styles. This includes people with disability, neurodiverse individuals, Aboriginal & Torres Strait Islander peoples and those with disrupted work history due to career or other breaks. Please note only people with the right to work in Australia will be considered. *Funds under management as at 31 July 2025. Rest is recognised as a Responsible Investment Leader by the Responsible Investment Association Australia (RIAA) in its Responsible Investment Benchmark Report 2022.

Responsibilities

Lead and manage the Continuous Improvement team to enhance member experience and service outcomes. Govern the intake, prioritisation, and delivery of change initiatives across the Service division.