Role: Head of Creative Operations
Function: Creative Delivery | Performance Tracking | Operational Excellence
Reports to: Performance Director
Location: Hybrid – Hambi Media HQ, Oval, Central London
Remuneration: Salary + Bonus / Benefit Scheme + 27 Days Paid Holiday

OVERVIEW

Hambi Media is one of the UK’s fastest-growing performance creative agencies for e-commerce brands, with 40+ high-performing team members and over £100M in ad spend across Meta and TikTok. Our clients include The Essence Vault, Space Goods, Hairburst, 47 Skin and more.
As we continue scaling in 2025 and beyond, we’re looking for a Head of Creative Operations to lead the delivery engine of our creative team. This is not a creative ideation role — it’s a leadership role focused on process, performance, team management, and client satisfaction.
You’ll be responsible for ensuring that our creative output is delivered on time, at the highest quality, and is tightly aligned with client goals and performance KPIs. You’ll streamline systems, track output, build team accountability, and work closely with cross-functional leads to keep operations running like clockwork.

EXPERIENCE

• 5+ years in an operations, delivery, or team management role within a creative, performance marketing, or digital agency environment.
• Strong track record of improving operational workflows and team efficiency in high-growth, fast-paced environments.
• Experience managing project delivery across multiple clients and teams simultaneously.

LEADERSHIP & PEOPLE SKILLS

• Excellent people manager with the ability to build structure, enforce accountability, and lead with empathy.
• Confident in coaching and developing high-potential talent.
• Able to balance strategic oversight with hands-on involvement when needed.

THE ROLE

We’re seeking a commercially-minded, detail-driven, and operationally excellent leader to head up our creative delivery function. You’ll be the key driver of performance and accountability across the creative team, ensuring exceptional delivery to clients through smart systems, team management, and rigorous performance tracking.
You’ll work alongside the Creative Director and internal stakeholders to bring clarity, predictability, and control to the creative workflow, ensuring output scales with client demand while maintaining high standards.