Robert Half is delighted to be partnering with a market-leading B2B services provider to recruit a Head of Credit on an initial interim basis with a view to permanent employment. This is a key leadership opportunity within a business undergoing significant transformation, offering the chance to make a genuine impact across people, processes and operational performance.

You will take ownership of a large and established credit function, leading a team through a period of change and preparing the department for a major ERP implementation.

This role requires an experienced credit leader who can combine strong operational expertise with exceptional people leadership. You will be responsible for creating stability, improving processes, developing the team and driving a more effective Order-to-Cash environment.

This is not a traditional Credit Control role. The successful candidate will be a visible and influential leader who can balance strategic improvement with operational delivery, whilst building strong relationships across Finance, Operations and the wider business.

Key responsibilities will include:

• Leading and developing a credit function through a team of team leaders.
• Creating a positive, high-performance culture and developing existing leadership capability.
• Reviewing and improving end-to-end Order-to-Cash processes.
• Taking ownership of credit control, customer disputes, credit risk, account creation and legal recovery activities.
• Driving improvements in cash collection, dispute resolution and operational efficiency.
• Working closely with operational stakeholders to understand and resolve root causes of customer disputes.
• Supporting a major ERP implementation and ensuring the Credit function is prepared for data migration and system change.
• Identifying quick wins and implementing sustainable process improvements.
• Providing clear leadership, structure and direction during a period of transformation.
• Taking a hands-on approach where required to support key operational activities.

We are looking for an experienced credit professional who has successfully led large teams and delivered change within complex environments.

You will ideally have:

• Significant experience leading a Credit, Order-to-Cash or Shared Services function.
• Proven experience managing managers and large operational teams.
• A track record of improving processes, controls and team performance.
• Strong stakeholder management skills with the ability to influence across Finance and Operations.
• Experience working through transformation, change or system implementation programmes.
• Excellent problem-solving skills and the ability to make sound decisions under pressure.
• Exposure to ERP implementations would be advantageous.
• A calm, collaborative and engaging leadership style.