ABOUT US

• Healthy animals and happy owners – that’s the goal.
• We are IVC Evidensia, and we are on a mission to build the world’s best veterinary group. Investing in people, premises and processes, we deliver outstanding care in around 2,500 locations globally.

AT IVC EVIDENSIA WE ARE A COMMITTED TO DIVERSITY, EQUALITY, INCLUSION AND BELONGING, WE ARE KEEN TO HEAR FROM CANDIDATES FROM ALL MINORITY AND DIVERSE GROUPS. AS A DISABILITY CONFIDENT EMPLOYER, WE ARE KEEN TO HEAR FROM CANDIDATES WITH DISABILITIES AND LONG-TERM HEALTH CONDITIONS AND WOULD BE HAPPY TO DISCUSS ANY REASONABLE ADJUSTMENTS NEEDED DURING THE RECRUITMENT PROCESS.

IVC Evidensia UK
IVC Evidensia, The Chocolate Factory, Keynsham, BS31 2AU, United Kingdom
At IVC Evidensia we are a committed to Diversity, Equality, Inclusion and Belonging, we are keen to hear from candidates from all minority and diverse groups. As a Disability Confident Employer, we are keen to hear from candidates with disabilities and long-term health conditions and would be happy to discuss any reasonable adjustments needed during the recruitment process.

ABOUT THE ROLE

• We are seeking a commercially minded and operationally excellent Head of CRM & Engagement to lead our UK CRM function. This role will be responsible for managing the end-to-end delivery and optimisation of CRM programmes across email, SMS, and outbound channels—driving client retention, engagement, and revenue growth.
• Having completed the foundational phase of a transformation programme, we are now focused on delivering the next phase of personalisation and innovation, underpinned by excellence and continuous performance improvement through test and learn. This role is ideal for someone who thrives on impact, accountability, and developing a high-performing team. The role reports into our UK&I Chief Customer & Marketing Officer, and a ‘dotted line’ into the Group CRM Director.