ABOUT ZENOBE

Our mission is to make clean power accessible, to accelerate the shift to zero-carbon power and transport around the world. We are passionate about making a positive impact on communities and the environment where we work.
We’re designing, financing, building and operating the world’s most sophisticated battery systems to enable the take up of more renewable power, electrifying fleets for cleaner air, and providing clean, portable power including repurposed electric vehicle batteries. Our proprietary software and data analysis optimises operational performance for our customers to reduce emissions and costs.
Since we began in 2017, we’ve raised over £2 billion in debt and equity funding and transformed it into >1GW of grid-connected batteries live or under contract and c.2,000 electric vehicles supported. We have operations in the UK, Australia, New Zealand and Benelux, the USA and a global headquarters in London.
We’re the leading owner and operator of battery storage in the UK, supporting the National Grid with the uptake of renewable power. We also work with c.90% of the UK’s major bus companies, powering 25% of the UK e-bus market. We’re also the number one owner and operator of e-buses in Australia and New Zealand, and are quickly expanding into light commercial vehicles and trucks. Our rapidly growing company is looking for highly talented and motivated people to join us.

THE OPPORTUNITY

We are seeking a dynamic and experienced Head of Customer Account Management & Support to lead our customer-facing teams in delivering exceptional service and ensuring that our clients are fully supported throughout their journey with us. This leadership role will focus on overseeing the customer account management and support functions for both energy and EV solutions, with a strong emphasis on customer satisfaction, retention, and growth. The ideal candidate will be passionate about providing a top-tier customer experience and fostering long-term relationships, while collaborating cross-functionally to drive business success.
With continued focus on Global expansion, Zenobe now require a new role to help lead the customer strategy for Global Support, leveraging centralised services and deploying suitable in country roles.

WHAT WE’RE LOOKING FOR

We realise that certain groups of people are less likely to apply for a role if they don’t meet 100% of the job requirements. To be absolutely clear: if you like the look of this job and think you could do it well, we encourage you to apply with a CV that highlights your transferable skills and experience. Above all, Zenobē is looking for collaborative, flexible, empathetic people who are interested in creating and promoting practical routes to a zero carbon world.

EXPERIENCE:

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• Minimum of 5 years in customer account management or customer support leadership roles, preferably within the energy or electric vehicle industry.

• Proven experience managing and growing high-performing customer-facing teams.
• Strong background in customer service and support management
• Familiarity with energy solutions, electric vehicles, and related technologies is highly preferred.

SKILLS & COMPETENCIES:

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• Exceptional leadership and team management skills, with a track record of building and nurturing high-performing teams.

• Excellent communication and interpersonal skills, capable of influencing both internal teams and external clients.
• Analytical mindset with a data-driven approach to decision-making and problem-solving.
• Strong project management and organizational skills, with the ability to manage multiple priorities in a fast-paced environment.
• In-depth understanding of CRM software, customer support systems, and relevant technologies.
• Ability to thrive in a dynamic and evolving industry, with a passion for sustainability and innovation.

Please refer the Job description for details