HEAD OF CUSTOMER CARE AT SO ENERGY

Our Customer Care Teams are the nerve centre of our entire operation. People here are the voice of our business, providing excellent service direct to our customers whenever they need us.
As Head of Customer Care you will lead our three core customer care teams. We are seeking an influential leader who is people- centric by nature whilst also being data-led. Your role will be to develop your people, add value through continuous improvement, to help us achieve our goals, all whilst ensuring the delivery of outstanding customer service, a cornerstone of the So Energy brand.

THIS ROLE WILL BE A GREAT FIT IF:

• Have a proven track record of delivering industry leading customer experience.
• Strong leadership, coaching and people development focus.
• Ability to influence, communicate and collaborate effectively with your team, and peers within the office and virtually.
• Excellent communication and influencing skills to manage stakeholder relationships successfully.
• A thought leader capable of driving continuous improvement.
• Experience working cross functionally with different departments such as product, engineering, and business analytics.Experience using data to gain insight to drive improvement and efficiencies.
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  Research shows that some people are less likely to apply for a role unless they are 100% qualified. Your experience, skills and passion will set you apart so tell us about your achievements, irrespective of whether they are personal or work-related, tell us about your journey, and about what you learnt.
  So, if this role excites you, don’t let our role description hold you back, get applying!
  Support – If you have a medical condition or an individual need for an adjustment to our process, and you believe this may affect your ability to be at your best – please let us know so we can talk about how we can best support you and make any adjustments that may be needed.