JOB DESCRIPTION

JOB TITLE: Head of Customer Connections - Everyday Banking
SALARY: £104,990 pa to £123,500pa plus an extensive benefits package.
LOCATION: Bristol, Edinburgh, Halifax, Leeds or Manchester
HOURS: 35 hours, full time.
WORKING PATTERN : Our work style is hybrid, which involves spending at least two days per week, or 40% of your time, at one of the above the listed hubs.

KEY RESPONSIBILITIES:

• Commercial responsibility for trading and customer flow underpinned by deep understanding of customer behaviours and drivers of customer activity to improve customer conversion, funnel improvement, activation, and engagement
• Influence marketing campaigns, deliver public website optimisation to drive and meet demand in a mobile first environment
• Work collaboratively with platform teams to create market leading onboarding journeys
• Shape and execute activation strategies for the first few months of customer engagement.
• Bring insight, challenge and customer focus to product strategies and future propositional development.
• Be accountable for an effective system of risk management and internal controls to identify, assess, monitor, control and mitigate risks to the Group in line with risk appetite, including adherence to the Group’s policies, procedures, statutory and regulatory responsibilities, and fully satisfy legal and regulatory requirements
• Understand the product market, demonstrating clear understanding of customer, market, conduct, regulatory and competitor trends
• Inspire and develop a diverse, high-performing team through coaching, feedback, and inclusive leadership.