Head of Customer Engagement at Government Digital Service
London, England, United Kingdom -
Full Time


Start Date

Immediate

Expiry Date

12 Nov, 25

Salary

83027.0

Posted On

13 Aug, 25

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

Service Improvement, Strategic Thinking, Norway

Industry

Other Industry

Description

JOB SUMMARY

The Government Digital Service (GDS) is the digital centre of government. We are responsible for setting, leading and delivering the vision for a modern digital government.
Our priorities are to drive a modern digital government, by:
1. joining up public sector services
2. harnessing the power of AI for the public good
3. strengthening and extending our digital and data public infrastructure
4. elevating leadership and investing in talent
5. funding for outcomes and procuring for growth and innovation
6. committing to transparency and driving accountability
We are home to the Incubator for Artificial Intelligence (I.AI), the world-leading GOV.UK and at the forefront of coordinating the UK’s geospatial strategy and activity. We lead the Government Digital and Data function and champion the work of digital teams across government.
We’re part of the Department for Science, Innovation and Technology (DSIT) and employ more than 1,000 people all over the UK, with hubs in Manchester, London and Bristol.
The Government Digital Service is where talent translates into impact. From your first day, you’ll be working with some of the world’s most highly-skilled digital professionals, all contributing their knowledge to make change on a national scale.
Join us for rewarding work that makes a difference across the UK. You’ll solve some of the nation’s highest-priority digital challenges, helping millions of people access services they need
The GOV.UK One Login for Government Programme represents a once in a generation opportunity to simplify and widen access to all digital government services. Sitting at the heart of the government, we are building one simple, safe and secure way for users to Log in and prove who they are that will work across all government services.
The right person will join a well motivated and dynamic multi disciplined delivery team working to deliver on our commitments and roadmap.
If you’ve got a background in software delivery and are used to working in a scaled agile environment then this could be the place for you!
Sometimes described as the most strategic programme in government, GOV.UK One Login represents a once in a career opportunity to work on a software product that will be used by the majority of the people living in the UK. It’s a fast paced, dynamic and challenging environment that is sure to offer you career satisfaction as well as a chance to develop and enhance your skills.
Find out more at the GDS Blog.

JOB DESCRIPTION

This roles responsibilities include, but are not limited to;

  • leading all aspects of the One Login programme’s engagement and collaboration with service owners and senior leaders at Departments and other government organisations that are onboarding to One Login to ensure complex needs are understood, prioritised and incorporated into delivery plans
  • ensuring strategic demands, such as those associated with the programmes business planning and benefits case, are central to how delivery with Departments and other government organisations are shaped, iterated and tracked
  • maintaining a pipeline of ‘prospects’ and CRM information relating to government departments and services and their respective adoption plans
  • working with other teams within the One Login programme to ensure comprehensive end-to-end engagement from initial contact through to onboarding, and through to account management of live services
  • leading cross-functional efforts to sequence One Login product roadmaps to support adoption and achieve the critical success factors of the programme
  • playing a major role in ensuring that One Login continues to meet the evolving needs of onboarded services and their users, drawing on data and insights from GDS and departments in support of continuous improvement
  • extend and grow the current approach focused on One Login, to incorporate onboarding Departments and other government organisations to the GOV.UK Wallet

NATIONALITY REQUIREMENTS

This job is broadly open to the following groups:

  • UK nationals
  • nationals of the Republic of Ireland
  • nationals of Commonwealth countries who have the right to work in the UK
  • nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS)
  • nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
  • individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
  • Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Further information on nationality requirements

Responsibilities

This roles responsibilities include, but are not limited to;

  • leading all aspects of the One Login programme’s engagement and collaboration with service owners and senior leaders at Departments and other government organisations that are onboarding to One Login to ensure complex needs are understood, prioritised and incorporated into delivery plans
  • ensuring strategic demands, such as those associated with the programmes business planning and benefits case, are central to how delivery with Departments and other government organisations are shaped, iterated and tracked
  • maintaining a pipeline of ‘prospects’ and CRM information relating to government departments and services and their respective adoption plans
  • working with other teams within the One Login programme to ensure comprehensive end-to-end engagement from initial contact through to onboarding, and through to account management of live services
  • leading cross-functional efforts to sequence One Login product roadmaps to support adoption and achieve the critical success factors of the programme
  • playing a major role in ensuring that One Login continues to meet the evolving needs of onboarded services and their users, drawing on data and insights from GDS and departments in support of continuous improvement
  • extend and grow the current approach focused on One Login, to incorporate onboarding Departments and other government organisations to the GOV.UK Walle

The standard selection process for roles at GDS consists of:

  • a simple application screening process - We only ask for a CV and cover letter of up to 750 words. Important tip - please ensure that your cover letter includes how you meet the skills and experience listed in the “person specification” section above
  • a 60 minute video interview to include a 10-minute presentation which will be shared when interviews are booked i

For this role we’ll be assessing you against the following Civil Service Behaviours:

  • changing and improving
  • leadership
  • seeing the bigger picture
  • communicating and influencing
  • delivering at pac

We’ll also be assessing your experience and specialist technical skills against the following skills defined in the Digital, Data and Technology Profession Capability Framework for the Business Relationship Manager role:

  • Stakeholder relationship management
  • Strategic Thinking
  • Continual service improvemen
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