At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at https://www.jnj.com

SKILLS & COMPETENCIES

• Strategic thinking
• Innovative mindset
• External orientation with ability to translate external insights to business outcomes
• Expert Stakeholder management and ability to lead transformational change in complex, matrix environments
• Excellent verbal, written communication and facilitation skills
• Ability to navigate ambiguity while driving change

EXPERIENCE OR QUALIFICATIONS THAT ARE CRITICAL TO THIS POSITION

• Marketing experience (desirable)
• Expertise in Martech/Marketing automation and platform capabilities
• Understanding of and application of marketing analytics
• Experience working in an Agile environment (desirable)
• Experience leading a team
• Bachelor’s degree in marketing, communications and/or science
  Johnson & Johnson, as a world leader across multiple therapy areas, offers a dynamic environment with opportunities to learn and grow across a broad range of those therapeutic areas. We encourage candidates with a strong desire to learn and a willingness to adapt to new challenges to apply

• Commercial Excellence Strategy: Collaborate with CE and Brand teams to enhance the APAC Customer Experience strategy, ensuring industry-leading customer experiences in ANZ.
• Integrated Content Development: Partner with the CX CoE to innovate content production, leading personalization efforts and executing content strategy in tandem with marketing teams.
• Omnichannel Orchestration: Advance the omnichannel plan alongside marketing teams to meet customer engagement goals, focusing on content strategy and analytics.
• Marketing Excellence Technologies: Shape technology strategies for marketing and sales operations, collaborating with IT to foster a data-driven culture.
• Data Science Execution: Work with the Data Science CoE and brand teams to deploy customer engagement strategies aligned with APAC objectives.
• Customer Experience Analytics: Develop and implement CX analytics to boost customer satisfaction and engagement, leveraging insights for strategic decisions.
• Thought Leadership: Provide insights on emerging technologies and recommend enhancements to customer engagement models in the J&J context.
• Change Leadership: Guide the ANZ organization through change, evolving business models to strengthen customer experience and capabilities.
• Leadership: Lead and empower a team of experts in strategic execution, collaborating with ANZ commercial leaders to drive innovative solutions and support team development.