SHAPE THE NEXT CHAPTER OF PATIENT-CENTERED HEALTHCARE — WITH ELEGANCE, SPEED, AND HEART.

At DrAnsay, we’re one of Europe’s fastest-growing digital health platforms, giving thousands of patients seamless access to medical cannabis. With a bold vision and AI-first approach, we’re building a healthcare experience that’s intuitive, personal, and loved by our users.
As Head of Customer Experience, you’ll join a high-talent, high-trust environment where CX is strategic. You’ll lead our next wave of scale with creativity and precision — designing smart, human-centric systems that power satisfaction and growth.

• Lead and scale a lean, multilingual, automation-first support team
• Design the CX architecture across support, lifecycle, logistics, and retention — powered by AI and smart tooling
• Implement automation that enhances speed and satisfaction: GPT-based flows, internal copilots, proactive nudges
• Build insight loops with Product, Tech, and Marketing — turning patient feedback into growth
• Standardize operations with clear ownership, smart SOPs, and scalable processes
• Act as the voice of the patient in strategic decisions — bringing empathy, clarity, and data to the table