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Head of Customer Management at Outpatient, Inc

San Francisco, California, United States -

Full Time

Start Date

Immediate

Expiry Date

04 Mar, 26

Salary

0.0

Posted On

04 Dec, 25

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Management, Empathy, Product Knowledge, Digital Savvy, Customer Support Experience, Leadership, Management, Health Industry Knowledge

Industry

technology;Information and Internet

Description

Outpatient App is a Health Workflow Automation platform for Health Systems, Military Health Systems, and families. We've built a platform for scheduling, checklist management, messaging, and virtual health care that significantly benefits both patients and medical staff. In military settings over the past three years, the platform has proven it can save on the order of 10,000+ man-hours per year per installation (or MTF) and has a quantifiable and positive impact on medical readiness while reducing fatigue and improving patient care. Leveraging modern technology, Outpatient App enables an array of features built with a dynamic checklist structure that can be adapted to any health tracking category. It’s private, secure, HIPAA-compliant, and NIST-assessed in the DoD SPRS. Outpatient App is available on any mobile device (iOS/Android/Web), tablet or computer web browser. The system leverages advanced software technology, natural language processing (NLP), optical character recognition (OCR), and machine learning (ML) to connect, simplify and improve the logistics of health process management. Outpatient App is simple, easy to use and available to integrate with other systems which allows for addressing solution gaps and challenges within complex health processes. We're building a mission-driven company with a culture based on openness, trust, and determination to succeed. Outpatient App is rapidly growing and profitable. The ideal candidate can both serve as an individual customer manager, and also build the team that supports a scaling business. Overly Friendly and Patient Empathetic to personnel experiences Product knowledge (quick learner) Digital / Mobile Savvy Product and Customer Support Experience Leadership and Management Experience Some health industry knowledge a bonus

Responsibilities

The Head of Customer Management will serve as an individual customer manager while also building a team to support the scaling business. This role involves ensuring customer satisfaction and managing customer relationships effectively.