Your mission

• Drive operational excellence : Ensure efficient, scalable, and compliant operations that deliver exceptional customer experiences and support business growth.
• Foster a high-performing team: Lead our diverse operations team, providing guidance on best practices, tools, and methods. Prioritize sufficient time for sparring and feedback, fostering a culture of continuous learning and improvement.
• Process and structure: Establish efficient processes and structures to ensure that the team can work effectively and make data-informed decisions.
• Stakeholder management: Act as the primary point of contact for operations-related discussions with internal stakeholders, customers and business development partners. Earn and maintain trust across all levels of the organisation.
• Customer Advocate: Understand and advocate for our customers within the organisation, using customer feedback and data to make strategic product decisions.

Your profile

Please refer the Job description for details